Prebuilt skills for Ticket Resolver
Ticket Resolver is an autonomous agent that analyzes eligible incidents based on administrator‑defined rules and generates insights to support triage and decision‑making. It combines sentiment analysis, urgency and impact prediction, missing information detection, and best action recommendations to help you make informed decisions.
The following table lists the prebuilt skills available for this agent:
| Skill name | Product name | Sub agent name | Model | Description |
|---|---|---|---|---|
| Ticket Resolver Agent Skill | BMC Helix ITSM | NA | GPT 4.1 | Interprets natural‑language prompts to perform autonomous actions such as sentiment analysis, urgency and impact prediction, missing information detection, and best action recommendations. |
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