Viewing a visual timeline of incident milestones by using Ops Swarmer
Use Ops Swarmer in Microsoft Teams to quickly view a visual timeline of incident milestones and understand how an incident has progressed from creation to resolution. This timeline gives you a clear and consolidated view of key events such as assignment updates, status changes, and resolution activities so you can assess delays, identify bottlenecks, and take informed action.
By using the visual timeline, you can verify whether the incident is progressing as expected, identify areas that require attention, and collaborate with the relevant teams to drive a faster resolution.
Types of visual timelines in Ops Swarmer
Ops Swarmer supports the following timeline types:
| Timeline type | Description |
|---|---|
| (Default) Swarm timeline | Shows the major events of the group chat, including attendance, incident progress, key discussion points, and decision milestones. Example: Use the Timeline prompt in Microsoft Teams to view the incident progress. |
| Attendance or participant timeline | Shows who joined or left the group chat, with full names, job titles, and timestamps. This timeline reflects group chat participation, not scheduled meetings. Example: Use the Attendance Timeline prompt in Microsoft Teams to view who joined or left the group chat, along with their full names, job titles, and timestamps. |
| Incident or incident lifecycle timeline | Focuses on the main incident referenced in the chat title. It includes ticket creation, status changes, assignment updates, and a work log summary table. Example: Use the Incident Timeline prompt in Microsoft Teams to view the primary incident referenced in the chat title, including ticket updates, status changes, assignments, related tasks, change approvals, and system-generated events, along with a consolidated work log summary. |
To view the visual timeline
In Microsoft Teams chat, enter a request such as Show me the timeline.
Ops Swarmer displays the default visual timeline in an adaptive card format.You can review the chronological events, which may include the following options for a group chat:
- Incident creation and lifecycle updates
- Assignment or ownership changes
- SLA or milestone updates
- Attendance (who joined or left the group chat)
- Key decisions and action items
- Open issues or unresolved threads
- Related change requests, tasks, or work orders
If multiple incidents are discussed, Ops Swarmer focuses on the main incident mentioned in the chat title.
To ask follow-up questions about the timeline
You can request more specific timeline views. The following examples are sample prompts that you can use:
- Show me only the attendance timeline.
- Give me the incident lifecycle timeline.
- Highlight only the key decisions.
- Summarize the root cause and actions taken.
Ops Swarmer refines the timeline based on your request and regenerates the output.
To export a timeline
- Use the following natural language prompt in Microsoft Teams:
Export this timeline. - Select the preferred export format if prompted. For example, image or structured text.
- Download the exported file.
Related topics
Summarizing Microsoft Teams call by using Ops Swarmer