Using BMC Helix Agentic Interface to interact with enterprise AI agents

BMC Helix Agentic Interface provides end users with a single, chat-based entry point to interact with multiple enterprise agents. Instead of switching between different product interfaces, end users can ask questions in one place. BMC Helix Agentic Interface understands the request, routes it to the right agent, and returns responses with clear, actionable next steps.

This interface uses existing BMC HelixGPT agents, such as Service Collaborator, Insight Finder, and Employee Navigator. It also supports persistent conversations, prompt saving, and prompt reuse to help you continue work across sessions.

BMC Helix Agentic Interface provides the following benefits:

• Reduces time spent navigating multiple portals or tools.
• Eliminates the need for users to know which agent to select.
• Improves response consistency through intelligent routing.
• Preserves conversation history for future reference and context.

Before you begin

• You have access to a tenant where the Agentic Interface is activated.
• Required BMC HelixGPT agents are configured and active for the tenant. 

To perform a contextual, prompt-based search on the landing page

1. Click BMC Helix Agentic Interface.
   The landing page displays a greeting that includes your first name based on your logged-in user context.

2. Perform any of the actions listed below:

   Interface element	Description
   Search box	Enter a prompt. The system analyzes the question and routes it to the appropriate agent. If the question does not match any available agent, the system asks you to rephrase it.
   Discover Agent	View the available agents. The system displays a page listing all active agents, helping you select an agent and start a conversation.
   Prompt gallery	View the available prompts. The system displays the prompts that you can select and use with agents.
   Recent Agent	Access frequently used agents. The section displays up to three agents that you use most often.
   Pinned	Pin selected chats from the recent list to keep important conversations accessible at the top.
   Recent	Continue with a previous conversation. The system lists all chats associated with your user account, labeled based on the first question, with subsequent interactions added to the same conversation.
   Actions	Use categorized prompts. Each tab displays prompts related to a specific category.
   Reports	Request report-related information through the chat interface. The system interprets the request and routes it to the appropriate agent.
   Insights	Request insights based on the context of your query. The system processes the request and engages the relevant agent.
   Summarize	Request a summary of the provided or selected information. The system generates the summary within the same chat conversation.
   Troubleshoot	Submit troubleshooting-related questions. The system evaluates the query and routes it to an agent capable of handling troubleshooting scenarios.
   Favorite	View prompts that you have marked as favorites.

To chat with AI agents

• On the landing page, ask a question.
  Based on the query context, the system determines the appropriate agent.
  The following screenshot shows the agent with whom the user is currently interacting:
  

• When you ask a question on the landing page that is not mapped to any agent, linked to an inactive agent, or invalid, for example, “how to make tea”, the system redirects the user to the chat page.
  The system then prompts the user to refine or rephrase the query as shown in the following screenshot: