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Submitting a ServiceNow catalog request in Microsoft Teams by using Employee Navigator For ServiceNow

Employee Navigator For ServiceNow in Microsoft Teams helps employees to submit ServiceNow catalog requests through a conversational interface, eliminating the need to log into the ServiceNow environment. With this agent, you can submit catalog requests directly in Microsoft Teams. This approach saves time, reduces errors, and provides a seamless experience for submitting requests. Access controls and user roles configured in the ServiceNow environment apply to you during the interaction.

Information
Scenario: Requesting a laptop in Microsoft Teams by using Employee Navigator For ServiceNow

 

At Apex Global, Britney needs to request a laptop for a team member. Instead of navigating to the ServiceNow environment, she opens Microsoft Teams and starts a chat with Employee Navigator For ServiceNow. She types, “catalog request for laptop.” The agent responds with questions based on the catalog item and company rules. When Britney enters an incorrect delivery date, the agent prompts her to re-enter the correct one. After completing all required steps, Britney receives a confirmation and a link to track the request in ServiceNow, all without leaving Teams.

Limitations

Employee Navigator For ServiceNow does not support order guides, record producers, and advanced variable types for submitting a catalog request.

Before you begin

Make sure that you have the necessary permissions to submit a catalog request. 

To submit a catalog request

Watch the following video (2:37) showing how to submit a ServiceNow catalog request by using Employee Navigator For ServiceNow:

https://youtu.be/lVPYoVsuKzI

Related topics

Employee Navigator For ServiceNow

 

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