Modifying the default DWP Service Health tool settings

As an administrator, configure the Digital Workplace (DWP) Service Health tool to search for service health items in BMC Helix Digital Workplace. This tool is a toolkit consisting of the GetServiceHealthTool.

It assists the following AI agents in listing the service health items from BMC Helix Digital Workplace:

• Employee Navigator
• Employee Navigator - Cards
• Employee Navigator - MS Teams
• Employee Navigator Supervisor
• Employee Navigator Supervisor - MS Teams

The DWP Service Health tool is available out-of-the-box, but you cannot modify it directly. However, you can add a new tool to modify the default tool configuration.

Before you begin

Make sure you have cloned an out-of-the-box agent, because you can only add a custom tool to a cloned out-of-the-box agent.

For more information, see Cloning an agent.

To modify the default DWP Service Health tool settings

1. Add a new tool to your environment. For more information, see Adding tool and toolkit for an AI Agent.
   The new tool must replicate the same field values configuration as the existing out-of-the-box DWP Service Health tool.
2. In the Configuration field, modify the following settings:

   Setting	Description
   handlesCitationsTools	Indicates if citations should be handled for tools. A citation helps agents to include source or reference links directly within their response. The sources or references are displayed when citation is set to False.

   Default configuration:
   {
     "handlesCitationsTools": [
       "GetServiceHealth"
     ]
   }

3. Click Save.

Where to go from here

Adding tool and toolkit for an AI Agent