Catalog Curator is an AI agent designed for catalog administrators to create and maintain catalog services in the BMC Digital Workplace Catalog using natural language prompts. Catalog Curator helps catalog administrators expedite service creation. It generates service profiles and questionnaires based on their requirements to efficiently create, refine, and optimize services. This AI agent minimizes manual effort for developers and saves time without requiring extensive expertise.
Catalog Curator also supports editing service drafts. Catalog administrators can update service profiles, questionnaires, and attributesthrough guided, conversational interactions.
Catalog administrators can efficiently create surveys with Catalog Curator using natural-language prompts. The agent generates questionnaires with translations and sets up delivery options.
To use Catalog Curator, ensure the required product licenses are available. For more information, see BMC Helix Service Management service.
Watch the following video (2:32) to understand how Catalog Curator accelerates service creation in the BMC Helix Digital Workplace Catalog and reduces manual effort by using AI:
Overview of Catalog Curator
Catalog Curator capabilities
Catalog Curator provides the following capabilities:
- Create new service offerings by generating service profiles and questionnaires
- Edit services through conversational interactions
- Create surveys by entering requirements as natural language prompts
- Generate translations for services and surveys
To learn more about configuring Catalog Curator, see Process to set up Catalog Curator.
Scenarios
The following scenarios illustrate how Catalog Curator can be used:
Creating a service
Hannah, a catalog administrator at Apex Global, needs to create a service for software installation. Instead of configuring the service manually, she opens the Catalog Curator chat by clicking the Catalog Assistant tab and enters a prompt describing her requirements:
Create a Software Installation service with approvals from the user’s manager and IT security. Include support for English and French.
Catalog Curator generates a summary with the service profile, workflow, and questionnaire. Hannah reviews the output and enters another prompt to refine the form:
Add a question asking for the purpose of use.
After reviewing the updated summary, she confirms the service's creation by entering an assertive reply:
Looks good.
A new Software Installation service has been created in the Draft state.
Editing a service
Later, Hannah uses Catalog Curator to refine the service. She selects the Draft service and clicks the Edit with AI button to open the conversational editor. She selects Edit profile, and updates the service excerpt by entering prompts such as:
Update the service excerpt to mention installation timelines.
The agent applies the requested change and presents the revised summary. Hannah confirms it by entering the prompt:
Save changes.
Catalog Curator saves the modifications and updates the service.
Creating a survey
Hannah wants to create a feedback survey using Catalog Curator. She clicks the Survey Assistant button. In the chat interface, she enters a prompt describing the feedback she wants to collect:
Create a survey to evaluate the software installation experience and measure overall satisfaction.
Include questions asking if the process was hassle‑free and if any challenges were encountered. Provide the survey in English and German.
Catalog Curator generates the survey with the required questions, rating scale, languages, and delivery settings. Hannah reviews the summary, makes small real-time edits through the chat, and enters an assertive reply to finalize the survey.
This interactive assistance significantly reduces Hannah's effort and increases her efficiency.
Agent type, skills, and prompts
The Catalog Curator supports the following agent types, skills, prompts, and supported models.
- Agent types:
- Catalog Service Curator: Automatically creates services based on the requirements, and carries out service modifications based on the conversational prompts.
- Catalog Survey Curator: Automatically creates surveys with natural-language prompts.
- Out-of-the-box skills
Catalog Service Curator: This skill is available for creating and editing services.
- Catalog Survey Curator: This skill is available for creating surveys.
- Out-of-the-box prompts: No
- Supported models: Models in BMC HelixGPT
User roles and permissions
The following roles are required to enable and use Catalog Curator:
| Product | Role | Description | Reference |
| BMC HelixGPT | BMC HelixGPT administrator | This role is required to configure Catalog Curator in BMC HelixGPT Agent Studio. | |
| BMC Helix Digital Workplace Catalog | Catalog administrator | This role is required to enable the Catalog Curator toggle from the Catalog console. Business analysts in LoBs and catalog or sub-catalog administrators use Catalog Curator to manage their service catalog. | Catalog roles and permissions |
Process overview
The following diagram explains the tasks required to enable and use Catalog Curator:
Process to set up Catalog Curator
Perform the following tasks to set up the Catalog Curator:
| | Product | Task | Description | Reference |
| 1 | BMC HelixGPT | Complete the prerequisites. | Make sure that you have selected the appropriate model in the HelixGPT Agent Studio for the Catalog Curator. Important: Do not modify the default settings for out-of-the-box skills and agents. Modifications in the default settings are not supported. | |
| 2 | BMC Helix Digital Workplace | Enable the Catalog Curator. | Turn on the toggle for Catalog curator to access the following tabs on the Catalog console: - Catalog Assistant: To create services.
- Edit with AI: To edit the existing services.
- Survey Assistant: To create surveys.
| |
Catalog Curator use cases
The following table describes the capabilities Catalog Curator offers:
| Tasks | Benefits | Reference |
|---|
| Create new services | - Expedites catalog service creation to save developers time and effort.
- Automatically creates service profiles and questionnaires through chat, with real-time edits.
- Supports creating services in multiple languages with built-in translations.
| |
| - Updates service profiles, attributes, and questionnaires through natural language prompts.
- Highlights editable and non‑editable parameters in the summary.
- Supports translation updates for multiple locales.
| |
| - Creates structured surveys efficiently and reduces the manual effort required to design feedback forms.
- Supports real‑time edits during survey creation.
- Supports translations.
| Creating surveys with Catalog Curator |
