Operations Analyzer

Operations Analyzer helps TrueSight Server Automation administrators get insights into patching operations.

Administrators with the BLAdmin role can use the Operations Analyzer through Microsoft Teams to get AI-generated responses to their queries in conversational language. By delivering precise, easy-to-understand answers, the agent reduces the effort required to search across multiple consoles, reports, or logs, improving self-service efficiency. This helps administrators stay productive and focus on their tasks without unnecessary delays.

You can access Operations Analyzer from desktops, tablets, and mobile devices.

Operations Analyzer capabilities

Operations Analyzer offers the following capabilities:

Provides information about patching operations in a conversational language
Provides information about patching operations by using server property-based queries based on their attributes stored in the TrueSight Server Automation environment
Provides real-time visibility into the background process while a query is being handled

To learn more about configuring Operations Analyzer, see To set up Operations Analyzer.

Scenario

Scenario: Diagnose the root cause of errors from patching cycles

Jim, a patch administrator at Apex Global, is responsible for maintaining patching cycles and patch compliance across environments. He wants to identify the failed patch jobs and diagnose the root cause of errors from the latest patching cycle.

With the Operations Analyzer, Jim can access operational data instantly and conversationally through Microsoft Teams, view reports, and review job run logs, eliminating the need to log on to multiple consoles. Quick responses from the bot accelerate decision-making and help Jim maintain SLAs.

He starts with the following question from the Microsoft Teams bot:

Show all patching jobs executed in the last one week

He continues by asking a series of follow-up questions:

Which patching jobs failed in the last one week
Show the errors in job "Ubuntu 2404 Install Mode PAJ"
Against which targets did job "Ubuntu 2404 Install Mode PAJ" fail
Show the errors that occurred on server "ubuntu2404-comp-01" in job "Ubuntu 2404 Install Mode PAJ"

The following figure shows the sample response to the last question:

Agent type, skills, and prompts

Operations Analyzer supports the following agent types, skills, prompts, and models:

Agent type: Operations Analyzer
Out-of-the-box skill: No
Out-of-the-box prompts: No
Models: Models in BMC HelixGPT

User roles and permissions

The following roles and permissions are required to configure and manage Operations Analyzer:

Product	Role	Permission	Description	Reference
BMC HelixGPT	HelixGPT Administrator	Administrator	Configures Operations Analyzer in HelixGPT Agent Studio.	Roles and permissions
Microsoft Azure	Microsoft Azure Admin	Microsoft Azure Administrator	Configures the Microsoft Teams bot and publishes the application in the Microsoft Azure portal.	Microsoft Azure administrator roles and permissions
Microsoft Teams	Microsoft Teams Admin	Microsoft Teams Administrator	Creates the Microsoft Teams bot and its application through Developer Portal in Microsoft Teams.	Microsoft Teams administrator roles and permissions
TrueSight Server Automation	BLAdmins	BLAdmin	Uses Operations Analyzer to get information about patching operations.	Built-in roles and users
BMC Helix Portal	BLAdmins	Automation Console > Server Automation > Agentic AI Automations	Enables the agentic AI capabilties in BMC Helix Automation Console.	Setting up roles and permissions

Process overview

The following diagram explains the tasks required to configure and use Operations Analyzer:

Process to set up Operations Analyzer

Perform the following tasks to set up Operations Analyzer:

	Products	Task	Reference
1	TrueSight Server Automation	Enable the required REST settings so that TrueSight Server Automation can support agentic AI–based interactions. Log in to any TrueSight Server Automation Application Server host. Launch NSH and run the blasadmin command. At the blasadmin prompt, run the following command:set AppServer IsAgenticRestApiEnabled true Exit the blasadmin prompt. Restart all Application Servers of type All and Config. Important: By default, only the BLAdmins role is authorized to use agentic AI capabilities. Authorized roles are defined in the agenticAPI.allowedRoles property in the <Application Server Installation Directory>/br/deployments/default/tomcat/webapps/rest/WEB-INF/classes/application.properties file. Any role requiring agentic AI access must also be configured in the Connector configuration in BMC Helix Automation Console.	Configuring the TrueSight Server Automation connector
2	BMC Helix Automation Console	Operations Analyzer runs in BMC Helix Innovation Studio and communicates with TrueSight Server Automation via the BMC Helix Automation Console. To enable the commubication, a connection must be established between BMC Helix Automation Console and the TrueSight Server Automation Application Server. To establish the connection, configure the TrueSight Server Automation connector in BMC Helix Automation Console. Important: The role configured for the connector must be in the allowed list in TrueSight Server Automation. The introduction of the context removal feature requires additional access control. To use Operations Analyzer capabilities, users must be assigned the BLAdmins role.	Configuring the TrueSight Server Automation connector
3	BMC Helix Portal	By default, agentic AI capabilities in BMC Helix Automation Console are disabled. To enable these capabilities for specific roles, assign the following permissions to them in BMC Helix Portal: Automation Console > Server Automation > Agentic AI Automations	Setting up roles and permissions
4	BMC Helix Innovation Studio	Obtain LLM connection details (endpoint URL, API key, and model ID). Register or update the LLM model in HelixGPT Agent Studio. Verify the Model ID in the Operations Analyzer Agent configuration. Verify the Model ID in the Operations Analyzer Skill configuration. Confirm the same Model ID is used in both Agent and Skill. Important: Operations Analyzer returns up to 20 rows per query and retains the last 10 messages for context.	Configuring settings to use the AI-powered capabilities in TrueSight Server Automation
5	BMC Helix Innovation Studio Microsoft Teams Microsoft Azure	Integrate TrueSight Server Automation with Microsoft Teams.	Integrating TrueSight Server Automation with Microsoft Teams for getting insights into patching operations

Operations Analyzer use case

The following table describes the task that you can perform by using Operations Analyzer:

Task	Description	Reference
Get insights into patching operations	Obtain information about patching operations, including a summary of last week's patch deployments and servers overdue for patching.	Using the Operations Analyzer to get insights into patching operations

Learn more

To learn more about Operations Analyzer, see the following webinar:

Exciting New Agentic AI Features