Best Action Planner

Best Action Planner in BMC Helix AIOps that helps operators and site reliability engineers (SREs) analyze situations and determine the most effective way to resolve them. It performs a holistic root cause analysis by correlating situation data with related logs and associated changes in BMC Helix ITSM, and then updates the situation with an accurate root cause summary.

Best Action Planner includes the following tools:

Log tool: Focuses on log-based root cause validation for a situation. When invoked, it automatically analyzes relevant logs for the impacted configuration items (CIs) associated with the situation and produces a natural-language summary, which helps identify the root cause.
Change tool: Analyzes change request data from ITSM systems, such as BMC Helix ITSM, in the context of a situation. It evaluates associated change requests to determine whether a recent or ongoing change is likely the root cause of the issue.
Code Wizard: After the root cause is identified by using the Log and Change tools, the Code Wizard generates template automation scripts that can be used to remediate the situation. Automation scripts are provided in commonly used formats such as Ansible, Bash, and Python, giving operators and SREs flexibility to align with their existing automation standards and tools.

To use Best Action Planner, make sure that the required product licenses are available. For more information, see BMC Helix AIOps service.

Best Action Planner capabilities

Best Action Planner provides the following capabilities:

Change tool to determine whether the situation is caused by a recent change in the infrastructure
Log tool to determine whether the situation is caused by any other issues

To learn more about configuring Best Action Planner, see To set up Best Action Planner.

Scenario

Scenario: Identify the root cause of a situation by assessing the impact of a change request

Susan, an SRE at Apex Global, is monitoring service health in BMC Helix AIOps when she notices that the Online Order Processing business service has turned unhealthy. Multiple performance and error events, spanning application servers and backend services, have been automatically correlated into a single ML‑based situation.

Susan opens the situation and clicks Show recommendation planner to begin her investigation. To validate the probable root cause, Susan clicks Execute in the Log tool in the planner. The Log tool automatically analyzes logs from the impacted configuration items and produces a natural‑language summary of relevant errors and anomalies, highlighting recurring timeout and connection‑failure patterns in the application logs.

With the root cause confirmed, Susan uses the Code Wizard to generate a ready‑to‑use automation script, which she can either run immediately or hand off to other teams handling the issue. By using Best Action Planner, Susan can identify the root cause and plan remediation actions to resolve the issue, thereby improving service reliability and reducing mean time to resolution (MTTR).

Agent type, skills, and models

Agent type:
- AIOps BAP Agent: Provides automated tools that analyze associated change requests and logs.
Out-of-the-box skill: No
Out-of-the-box prompts: No
Supported models: Models in BMC HelixGPT.

User roles and permissions

Make sure that the following minimum roles are assigned:

Product	Role	Description	Reference
BMC HelixGPT	HelixGPT Admin	Configure the model, update agent settings in BMC Helix Agent Studio.	Roles and permissions
BMC Helix AIOps	Tenant administrator	Obtain the fine-tuned model for BMC Helix AIOps, deploy it in the cloud, and configure other settings in BMC HelixGPT.	Roles and permissions
BMC Helix AIOps	Operator or site reliability engineer (SRE)	Monitor and investigate situations in BMC Helix AIOps.	Roles and permissions

Process overview

The following diagram explains the tasks required to configure and use Best Action Planner:

Process overview_configuring AI agents for AIOps_26102.png

Process to set up Best Action Planner

Perform the following tasks to set up Best Action Planner:

	Product	Task	Reference
1	BMC Helix AIOps	Obtain the fine-tuned BMC Helix AIOps model and deploy it in the cloud.	Configuring settings to use the AI-powered capabilities in BMC Helix AIOps
2	BMC HelixGPT	Update model settings and verify whether the same model ID is available for the agent	Configuring settings to use the AI-powered capabilities in BMC Helix AIOps

Best Action Planner use case

The following table lists the task that you can perform by using Best Action Planner:

Task	Description	Reference
View recommendations for a situation	View step-by-step plan and run the following tools to identify the root cause of the situation: Change Tool Log Tool Code Wizard	Investigating ML-based independent situations Investigating ML-based situations that impact multiple services