Information

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Release notes and notices


Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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The following updates have been added since the release of the space:

Version

Date

Summary

Reference

25.3.02September 16, 2025BMC HelixGPT version 25.3.02 is available for SaaS subscribers.25.3 enhancements and patches
25.3.01September 3, 2025

BMC HelixGPT version 25.3.01 is available for on-premises customers.

Issues that were corrected by 25.3.01 and issues that remain open.

25.3 enhancements and patches
25.3.01August 28, 2025

BMC HelixGPT version 25.3.01 is available for SaaS subscribers.

Issues that were corrected by 25.3.01 and issues that remain open.

25.3 enhancements and patches
25.3.00July 24, 2025

BMC HelixGPT version 25.3.00 is available for SaaS subscribers.

Enhancements available in 25.3.00:

  • HelixGPT Manager is rebranded to HelixGPT Agent Studio
  • Enhanced incident resolution with BMC Helix Ops Swarmer integration for Microsoft Teams
  • Use prompt conversation to create record definitions with IS RD Agent in BMC Helix Innovation Suite
  • Create knowledge articles from incidents in BMC Helix ITSM by using the Knowledge Curator
  • Request a service through chat for a faster resolution
  • Invoke an AI agent from BMC Helix Innovation Studio workflow
  • Improve response accuracy with predefined clarification options
  • Configure custom Welcome messages to enrich the chat experience
  • Improve semantic indexing with a new embedding model

Issues that were corrected by 25.3.00 and issues that remain open.

25.3 enhancements and patches

 

 

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BMC HelixGPT 25.3