PDFs and videos
Ready-made PDF of this space
The following table provides ready-made PDF that contains snapshots of the content in this space. Ready-made PDF are created for new releases and service packs at the time of their release. Although these PDF contain all topics, the content of some topics is better suited for online viewing.
Language | Snapshot PDF file | Date | File size |
|---|---|---|---|
English | BMC HelixGPT 25.3.pdf | July 24, 2025 | MB |
Videos
Watch the followong BMC HelixGPT videos to explore key features, use cases, and AI agents:
| Video title | Description |
|---|---|
| What's new in BMC HelixGPT 25.3 | In this video, discover the latest features and enhancements in BMC HelixGPT 25.3. This video showcases new features and improvements that will help you accelerate knowledge curation from the Incidents, improve user experiences with raising service requests, and drive intelligent automation across the enterprise. |
| Overview of Ops Swarmer in BMC Helix Service Management | Watch this video to see how the powerful generative AI capabilities of the Ops Swarmer AI Agent make it easy to bring together data, people, and AI insights all in one convenient place, right within Microsoft Teams. |
| How to use the Knowledge Curator agent in BMC Helix ITSM | Watch this video to understand how to use the Knowledge Curator AI agent to create knowledge articles from incidents in BMC Helix ITSM. |
| Overview of HelixGPT Insight Finder | Watch this video to learn how HelixGPT Insight Finder accelerates dashboard creation process in BMC Helix Dashboards and reduces manual efforts by using AI. |
| Overview of Agentic chat in BMC Helix ITSM | Use Agentic chat for a conversational experience when searching for incidents, change requests, and information from knowledge articles. |
| How to resolve incidents by using BMC HelixGPT in BMC Helix ITSM | Watch this video to use BMC HelixGPT for a conversational experience for resolving incidents. |
| Overview of impact summarization in BMC Helix Telco Extensions | Watch this video to discover how impact summarization in BMC Helix Telco Extensions, transforms how telecom providers respond to major network incidents. |
| How to use Agentic Chat in BMC Helix ITSM | Watch this video to discover how Agentic Chat, powered by BMC HelixGPT, transforms IT service management by delivering real-time, AI-driven insights directly into your workflows. |
| Overview of Knowledge Curator in BMC HelixGPT | Watch this video to discover how Knowledge Curator helps you to create and validate knowledge articles automatically and maintain a high-quality knowledge base. |
| How to use HelixGPT Insight Finder to create dashboards | Watch this video to learn how to use HelixGPT Insight Finder to accelerate dashboard creation process in BMC Helix Dashboards. |
| Overview of HelixGPT Agent Studio | Watch this video for an overview of the BMC HelixGPT administration console, also known as HelixGPT Agent Studio. In the HelixGPT Agent Studio, HelixGPT administrators can create and manage Skills, Prompts, Agents, and Tools. And also add and manage the data sources and AI service providers for BMC HelixGPT. |
| Overview of Service Collaborator in BMC Helix Service Management | Watch this video to understand how the generative AI capabilities of Service Collaborator help transform the traditional service management experience for end users. |
| Overview of Service Catalog Curator in BMC Helix Digital Workplace Catalog | Watch this video to understand how Service Catalog Curator accelerates service creation in the BMC Helix Digital Workplace Catalog and reduces manual effort by using AI. |
| How to use Service Catalog Curator in BMC Helix Digital Workplace Catalog | Watch this video to learn how to use the Service Catalog Curator to build catalog services efficiently. |
| Overview of Agentic chat | Use Agentic chat for a conversational experience when searching for incidents, change requests, or information from knowledge articles. |
| AI agents in BMC HelixGPT | AI agents streamline IT and business operations by automating tasks, providing intelligent recommendations, and enhancing user interactions. In this video, we’ll explore how AI agents work, their key capabilities, and how they can improve efficiency within your organization. |
| Overview of Employee Navigator in BMC Helix Digital Workplace | Watch this video to discover how Employee Navigator, powered by BMC HelixGPT, transforms enterprise IT support for users. Your AI-driven assistant delivers the full value of service management through the conversational channel, with minimal setup and management overhead. |
| Overview of BMC HelixGPT in BMC Helix Business Workflows 23.3.04 | Get an overview of how the generative AI capabilities of BMC HelixGPT are used in BMC Helix Business Workflows in the following ways: • Automatically respond to emails and resolve cases. • Obtain case summaries and answers from relevant knowledge articles. • Ask questions in Global Search and get clear, concise answers. |
| How to find information to resolve incidents by using BMC HelixGPT | Use BMC HelixGPT for a conversational experience for finding information when working on incidents. |
| BMC HelixGPT Deep Dive: Exploring more Features and Capabilities | Discover how BMC HelixGPT is redefining enterprise IT service and operations management. This revolutionary AI-powered platform goes beyond traditional management tools, offering self-support through domain-specific insights for various IT personas. With a natural language interface, BMC HelixGPT breaks down organizational silos and enhances productivity by integrating across the BMC Helix platform. |
| Employee Experience with BMC HelixGPT | In this video, discover how BMC HelixGPT transforms the employee experience by enabling seamless self-support and case avoidance in IT operations. Watch Prisha, a sales manager at Apex Global, resolve her call quality issue by engaging with the BMC HelixGPT in BMC Helix Digital Workplace (DWP). BMC HelixGPT quickly searches the knowledge base and provides her with a solution for troubleshooting the issue on her own, demonstrating the power of generative AI in enhancing employee productivity and satisfaction. |
| Employee Experience with live agent support | In this video, see how BMC HelixGPT optimizes IT operations by enabling both self-service troubleshooting and seamless service request management. Watch Liam, a sales manager at Apex Global, resolve a request timeout issue using BMC Helix Digital Workplace (DWP) and BMC HelixGPT. When self-troubleshooting doesn’t work, BMC HelixGPT creates a service request and connects him with a live agent, Seth, who leverages AI insights to quickly solve the problem. |
| HelixGPT Overview | In this video, we introduce BMC HelixGPT, a groundbreaking AI-powered solution designed to revolutionize enterprise IT service and operations management. Discover how HelixGPT leverages generative AI to break down organizational silos, streamline operations, and enhance productivity. With real-time insights, data-driven predictions, and personalized experiences, HelixGPT assists in incident management, service desk automation, asset auditing, and more. |
| Overview of BMC HelixGPT | Watch this video to learn what BMC HelixGPT is and understand its core capabilities. You can also find out how BMC HelixGPT is leveraged across different BMC Helix applications. |
| HelixGPT Best Action Recommendation | Presenting the power of BMC HelixGPT with new and enhanced UX. Situation summarization, Best Action recommendation with remediation and automation with AI and observability. |
| Transformational Retail Experience with BMC AIOps powered by HelixGPT | The BMC HelixGPT-generated summary, recommendations, and automation significantly improve the mean time to repair (MTTR). |
| BMC HelixGPT-Powered Resolution Insights in ITSM | The power of BMC HelixGPT in action, with auto-generated resolution summaries, grouped by incidents, for proactive problem management that enables agents to more quickly identify the root cause. |
| BMC HelixGPT-Powered Conversational Engagement and Search | What's the next evolution in conversation engagement and search? No more configuring chatbot conversations, no more lengthy training, and no more wading through knowledge base search results to solve a problem. BMC Helix handles it all automagically. |
| BMC HelixGPT-Powered Situation Explainabilty with Causal AI | See the power that HelixGPT brings to operations management as it automatically generates natural language summaries to easily understand the grouping of correlated events over time, giving L1 responders the information they need and avoid unnecessary L2 escalation. |
| BMC HelixGPT-Powered Resolution Summaries for Faster Root Cause Analysis | The power of BMC HelixGPT in action, with auto-generated resolution summaries, grouped by incidents, for proactive problem management that enables agents to more quickly identify the root cause. |
| BMC HelixGPT-Powered Situation explainability powered by Causal AI and User Feedback with AIOps | See the power of operations management as it automatically generates natural language summaries to easily understand the grouping of correlated events over time, giving L1 responders the information they need and avoid unnecessary L2 escalation. |
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