Best Action Recommender

Best Action Recommendar is an AI-powered solution simplifying issue diagnosis and providing actionable troubleshooting steps. Analyzing system logs and operational data helps users efficiently resolve problems. 

Benefits

• Simplified root cause analysis
• Guided troubleshooting
• Faster issue resolution
• Improved accuracy

Scenario: Resolving the server outage issue

Apex Global's e-commerce website experiences random slowdowns, impacting customer transactions. Their IT team uses BMC Helix AIOps to analyze system logs and performance metrics.

The AI-powered assistant quickly identifies a memory leak in one of the backend services and provides step-by-step recommendations to fix it. The IT team follows the suggestions, optimizing the service and preventing future outages, ensuring a seamless shopping experience for customers.

Supported use case

• Investigating ML-based independent situations
• Investigating ML-based primary situations
• Investigating ML-based situations that impact multiple services