Employee Navigator
End users can get AI-generated answers to their queries in a conversational language from the Employee Navigator side panel in the end-user console. BMC HelixGPT powers the Employee Navigator and can be accessed on all devices, such as desktops, tablets, and mobiles.
Watch the following video (2:38) showing an overview of the Employee Navigator:
Overview of Employee Navigator
Required license
You must have appropriate licenses to use the following products. For more information about licensing, see BMC Helix Service Management service.
BMC Helix Digital Workplace
BMC Helix Digital Workplace Catalog
BMC HelixGPT
BMC Helix Innovation Studio
User role
Any employee persona in a company.
Capabilities
The following table describes the capabilities Employee Navigator offers:
Capability | Benefits |
---|---|
Simplify employee service interactions |
|
Use built-in tools and coordinate a fleet of agents to accomplish given goals |
|
Generate precise answers based on your organization’s internal documents, unlike generic keyword searches or public LLMs |
|
Transform the service catalog from static forms to an interactive chat interface to enhance engagement, accelerate request fulfillment, and reduce friction |
|
Scenario: Review the status of IT ticket by using Employee Navigator
Mary Mann, an HR manager at Apex Global, recently submitted a request for a laptop upgrade. Instead of searching through emails or navigating the IT portal, she simply types, "What’s the status of my laptop upgrade request?" in the Employee Navigator.
Employee Navigator instantly retrieves her request details, displaying the current status, expected resolution time, and recent updates. If further action is needed, it provides options such as connecting with a live agent or escalating the request.
This seamless, AI-driven experience saves time and enhances employee and IT teams' efficiency by providing instant, hassle-free access to ticket information.
Supported use case
Generating AI-retrieved answers for end users through BMC HelixGPT