BMC HelixGPT 25.3

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices Updated 25 Jul 2025

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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The following updates have been added since the release of the space:

Version	Date	Summary	Reference
25.3.00	July 24, 2025	BMC HelixGPT version 25.3.00 is available for SaaS subscribers. Enhancements available in 25.3.00: HelixGPT Manager is rebranded to HelixGPT Agent Studio Enhanced incident resolution with BMC Helix Ops Swarmer integration for Microsoft Teams Use prompt conversation to create record definitions with IS RD Agent in BMC Helix Innovation Suite Create knowledge articles from incidents in BMC Helix ITSM by using the Knowledge Curator Request a service through chat for a faster resolution Invoke an AI agent from BMC Helix Innovation Studio workflow Improve response accuracy with predefined clarification options Configure custom Welcome messages to enrich the chat experience Improve semantic indexing with a new embedding model	25.3 enhancements and patches

Getting started Product-overview Key-concepts Chatbots-and-BMC-HelixGPT Best-practices-for-BMC-HelixGPT See more	AI Agents in BMC HelixGPT BMC HelixGPT AI agents are intelligent digital assistants that streamline service operations by automating repetitive tasks, providing instant, context-aware responses, and continuously learning to improve outcomes. They integrate effortlessly with your existing systems, helping teams work faster, smarter, and with greater accuracy. See more
Setting up and going live Select the model, and define skills and prompts for BMC HelixGPT. Adding-data-sources-in-BMC-HelixGPT Adding-agents-for-BMC-Helix-AIOPs Provisioning-and-setting-up-the-generative-AI-provider-for-your-application See more	Use cases Consider the following use cases to understand how BMC HelixGPT is used in BMC applications: Investigating ML-based situations Generating AI-retrieved answers for end users through BMC HelixGPT Configuring BMC HelixGPT to work with BMC Helix Virtual Agent Setting up chat summary for agents See more

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