25.2 enhancements and patches
Review the BMC HelixGPT 25.2 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.2 | ✅️ | ✅️ | Known and corrected issues | 25.2 enhancements |
25.2 enhancements
Watch the following video (02:27) to know about the latest enhancements in BMC HelixGPT 25.2:
Simplified management of custom and out-of-the-box agents
HelixGPT Manager enables administrators to use autonomous reasoning agents.
You can select from out-of-the-box Helix agents such as Employee Navigator and Knowledge Curator or create custom agents.
This enhancement sets the framework for agentic AI throughout the environment and provides a better user experience for end users with reasoning, clarification, and lower response latency.
For more information, see Managing AI agents.
The following screenshot shows the user interface to manage AI agents:
Improve response accuracy with the built-in Knowledge clarification prompt
When users enter a broad or ambiguous question in BMC HelixGPT, such as asking about the company’s insurance policy, they are presented with a list of related topics to choose from, like individual, family, or child coverage.
This new capability helps users clarify the intent of their query upfront by selecting the most relevant option from the available options.
By clarifying intent upfront, BMC HelixGPT can deliver more accurate and useful responses immediately. This reduces the need for follow-up questions, saving time for both users and support teams while improving overall efficiency and user experience.
For more information, see the Knowledge Clarification prompt.
The following infographic shows an example of the clarification prompt:
(Controlled availability customers only) Enable Microsoft Teams as a communication channel for seamless interactions
Administrators can enable Microsoft Teams as a channel directly from HelixGPT Manager. Businesses can streamline operations, boost productivity, and enhance collaboration by bringing intelligent support directly into Microsoft Teams.
For more information, see Enabling Microsoft Teams as a communication channel.
The following screenshot shows the user interface to add Microsoft Teams as a channel:
Seamless prompt testing through HelixGPT Manager
Developers and admins can test prompts directly through HelixGPT Manager without switching to an application.
This capability provides the following benefits:
- Quickly test and iterate through prompt changes.
- Conveniently review input and output logs including LLM responses.
For more information, see Test a skill.
The following screenshot shows an interface to test a skill:
Optimize performance by scheduling indexing updates to data sources
Administrators can schedule index updates for data sources in BMC HelixGPT Manager and ensure that their data remains up-to-date. The ability to schedule index updates helps businesses keep up with constantly evolving data, optimize performance, and minimize operational risk.
For more information, see To schedule index update.
The following screenshot shows an option to schedule an index:
Use the Greetings prompt to fine-tune casual conversation exchanges
Administrators can use the Greetings prompt in their applications to add a more engaging and conversational tone to the BMC HelixGPT chats. A conversational tone enhances user interaction and creates a more personalized, human-like experience while using BMC HelixGPT.
For more information, see Greetings prompt.
The folloiwng infographic shows an example of using the greetings prompt:
(Controlled availability customers only) Talk to a live agent through Employee Navigator in BMC Helix Digital Workplace
Administrators can set up the DWP Live Chat prompt in BMC Helix Digital Workplace to enable live chat as a fallback option when BMC HelixGPT cannot answer the user's query.
This capability ensures seamless support when BMC HelixGPT can't resolve complex queries and improves user experience.
For more information, see DWP Live Chat prompt.
The folloiwng infographic shows an example of connecting with a live agent:
(Controlled availability customers only) Seamless team collaboration and incident management within Microsoft Teams
The BMC Helix Collaboration Agent for Microsoft Teams enables incident managers and users to manage incidents within Microsoft Teams.
They can communicate, track progress, and resolve issues without switching to the Incident Management console.
For more information, see BMC Helix Collaboration Agent for Microsoft Teams.
The following screenshot shows an example of resolving an incident in Microsoft Teams:
Quickly generate customized dashboards without SQL expertise
Administrators can use the HelixGPT Insight Finder agent to quickly build custom dashboards for data visualization and analysis without learning advanced SQL. This agent provides faster insights, saving the time and effort in creating dashboards.
For more information, see HelixGPT Insight Finder.
Accelerate service creation by using the Service Catalog Curator
Leverage the Service Catalog Curator, an AI agent powered by BMC HelixGPT, to simplify the service creation process in the BMC Helix Digital Workplace Catalog.
Enter prompts and necessary inputs in the chat, review the summary, make real-time edits, and proceed to create a service efficiently.
This AI assistant minimizes manual effort and significantly saves time for catalog administrators.
For more information, see Service Catalog Curator.
The following inforgraphic shows the working of Service Catalog Curator:
Use Knowledge Curator to create articles from BMC Helix Business Workflows cases
Case agents can use Knowledge Curator to automatically generate knowledge articles in BMC Helix Knowledge Management by ComAround from BMC Helix Business Workflows cases.
Case agents benefit from this capability in the following ways:
- Create knowledge articles based on real cases and questions to make the information more relevant and useful.
- Focus on the most important use cases to use resources efficiently and create valuable information.
- Enable continuous improvement of the knowledge base.
Learn how to generate articles from BMC Helix Business Workflows cases in Automating knowledge article generation through the Knowledge Curator agent.
The following infographic shows the example of Knowledge Curator:
What else changed in this release
| Update | Product behavior in versions earlier than 25.2 | Product behavior in version 25.2 |
|---|---|---|
| An error message is displayed instead of just the error code when the token limit is reached. | When the token limit is reached while interacting with a large language model (LLM), the error code is displayed without additional details or explanations. | When the token limit is reached while interacting with a large language model (LLM), an error message with details of the error is displayed. For example, I've encountered a system limit; please try again in a few minutes |
| Start Over option for all supported locales | The Start over option supports only the English locale. When Start over is selected in a non-English language, the fallback option is displayed instead of starting over the conversation. | The Start over option supports all locales. BMC HelixGPT starts a new conversation when you use the Start over prompt in any supported locale. This enhancement improves user experience and helps users interact with GPT in their preferred language. |
| Enhanced user interface for AI Service Provider list with toggle button | By default, the AI Service Provider connections are displayed only in the table view. | By default, the AI Service Provider connections are displayed in the card view; use the toggle button to change it to a table view. A toggle button to switch the views between table to card gives users the flexibility to view data as per their preference and enhances the user experience.
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| Configure the OAuth2 authentication method for AI providers | The AI service provider is first connected by using an API key for authentication. Later, the authentication method is changed to OAuth2 from the record definition. | By using the updated user interface, you can select between API key or OAuth2 authentication when adding a new AI service provider in BMC HelixGPT Manager. Adding the option to choose the authentication method while adding a new AI provider gives businesses the ability to implement the authentication method that fits their application and the level of security required. For more information, see To add an AI model
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| Configure Auth headers in OAuth2 authentication for AI service providers | Add authentication headers to AI service providers when you use the OAuth2 authentication method. This enhancement ensures secure communication between the BMC HelixGPT and external AI service providers, improving data protection, reducing the risk of unauthorized access, and enabling seamless integrations. For more information, see To add an AI model. | |
| User interface to edit the skill configuration | You can edit the skill configuration by accessing the record definition in the BMC Helix Innovation Studio. | You can edit skill configuration by using the Configure tab on the HelixGPT Manager. This enhancement makes it easy and flexible for administrators to manage skill configurations and reduces the effort required to access the record definition to edit it.
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