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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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Known-and-corrected-issues

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

25.2.02June 23, 2025BMC HelixGPT version 25.2.02 is available for SaaS subscribers.25.2 enhancements and patches
25.2.01June 3, 2025BMC HelixGPT version 25.2.01 is available for on-premises customers.25.2 enhancements and patches
25.2.01May 27, 2025BMC HelixGPT version 25.2.01 is available for SaaS subscribers.25.2 enhancements and patches
25.2.00April 15, 2025

BMC HelixGPT version 25.2 is available for SaaS subscribers.

Enhancements available in 25.2.00:

  • Simplified management of custom and out-of-the-box agents

  • Improve response accuracy with the built-in Knowledge clarification prompt

  • (Controlled availability customers only)
    Enable Microsoft Teams as a communication channel for seamless interactions

  • Seamless prompt testing through HelixGPT Manager

  • Optimize performance by scheduling indexing updates to data sources

  • Use the Greetings prompt to fine-tune casual conversation exchanges

  • (Controlled availability customers only) Talk to a live agent through Employee Navigator in BMC Helix Digital Workplace

  • Seamless team collaboration and incident management within Microsoft Teams

  • Quickly generate customized dashboards without SQL expertise

  • Accelerate service creation by using the Service Catalog Curator
     
  • Use Knowledge Curator to create articles from BMC Helix Business Workflow cases

 

 

25.2 enhancements and patches

 

 

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BMC HelixGPT 25.2