BMC HelixGPT 25.2

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices Updated 24 Jun 2025

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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Known-and-corrected-issues

The following updates have been added since the release of the space:

Version	Date	Summary	Reference
25.2.02	June 23, 2025	BMC HelixGPT version 25.2.02 is available for SaaS subscribers.	25.2 enhancements and patches
25.2.01	June 3, 2025	BMC HelixGPT version 25.2.01 is available for on-premises customers.	25.2 enhancements and patches
25.2.01	May 27, 2025	BMC HelixGPT version 25.2.01 is available for SaaS subscribers.	25.2 enhancements and patches
25.2.00	April 15, 2025	BMC HelixGPT version 25.2 is available for SaaS subscribers. Enhancements available in 25.2.00: Simplified management of custom and out-of-the-box agents Improve response accuracy with the built-in Knowledge clarification prompt (Controlled availability customers only) Enable Microsoft Teams as a communication channel for seamless interactions Seamless prompt testing through HelixGPT Manager Optimize performance by scheduling indexing updates to data sources Use the Greetings prompt to fine-tune casual conversation exchanges (Controlled availability customers only) Talk to a live agent through Employee Navigator in BMC Helix Digital Workplace Seamless team collaboration and incident management within Microsoft Teams Quickly generate customized dashboards without SQL expertise Accelerate service creation by using the Service Catalog Curator Use Knowledge Curator to create articles from BMC Helix Business Workflow cases	25.2 enhancements and patches

Getting started Product-overview Key-concepts Chatbots-and-BMC-HelixGPT Best-practices-for-BMC-HelixGPT See more	AI Agents in BMC HelixGPT BMC HelixGPT AI agents are intelligent digital assistants that streamline service operations by automating repetitive tasks, providing instant, context-aware responses, and continuously learning to improve outcomes. They integrate effortlessly with your existing systems, helping teams work faster, smarter, and with greater accuracy. See more
Setting up and going live Select the model, and define skills and prompts for BMC HelixGPT. Adding-data-sources-in-BMC-HelixGPT Adding-agents-for-BMC-Helix-AIOPs Provisioning-and-setting-up-the-generative-AI-provider-for-your-application See more	Use cases Consider the following use cases to understand how BMC HelixGPT is used in BMC applications: Investigating ML-based situations Generating AI-retrieved answers for end users through BMC HelixGPT Configuring BMC HelixGPT to work with BMC Helix Virtual Agent Setting up chat summary for agents See more

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