HelixGPT Log Analyzer
Available with
Product: BMC Helix Operations Management
Required license: BMC Helix AIOps and Observability service
Deployment type: SaaS subscription and on-premises deployment
Log Analysis is an AI-powered solution that simplifies log summarization and enhances advanced troubleshooting. By integrating with log repositories such as BMC Log Insights, it analyzes time-sliced runtime logs from diverse systems and provides actionable insights to identify root causes. Users benefit from AI-driven log analysis in the following ways:
- Simplified troubleshooting
Translates complex logs into easy-to-understand summaries. - Deeper insights
Performs detailed log analysis to uncover hidden patterns. - Faster issue resolution
Identifies root causes quickly, reducing downtime. - Proactive monitoring
Detects anomalies early to prevent potential failures.
Scenario: Resolving API failures with Log Insights
Apex Global's customer support portal experiences frequent login failures, frustrating users. Their IT team uses BMC HelixGPT with Log Insights to analyze logs from various services.
The AI-powered assistant detects a pattern—authentication requests to the identity server are failing due to expired security tokens. With this insight, the IT team updates token refresh settings, resolving the issue quickly and ensuring a seamless login experience for users.
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