Phased rollout

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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Related topics

Known-and-corrected-issues

The following updates have been added since the release of the space:

Version

Date

Summary

Reference

23.3.04

November 25, 2024

Enhancements available in 23.3 Patch 4:

  • New vendors and models in BMC HelixGPT
  • Handle unanswered questions by using the Fallback prompt
  • Version prompts for efficient prompt updates
  • BMC Helix Customer Service Management is available out-of-the-box application on HelixGPT Manager
  • Configure attachments of BMC Helix Innovation Studio record definitions as a data source
  • Dynamically switch contexts between skills by using the Supervisor skill

Issues that were corrected by 23.3 Patch 4 and issues that remain open

23.3.03

August 15, 2024

Enhancements available in 23.3 Patch 3:

  • (Controlled availability customers only) Use Salesforce Knowledge, Web, and BMC Helix Customer Service Management as data sources.
  • Provide feedback on BMC HelixGPT responses.
  • Personalize BMC HelixGPT responses to user context.

Issues that were corrected by 23.3 Patch 3 and issues that remain open

23.3.02

May 29, 2024

Enhancements available in 23.3 Patch 2:

  • Chat with a live agent from a BMC HelixGPT skill-based chatbot.
  • Export and import skills to simplify data replication.
  • (Controlled availability) Leverage the generative AI capabilities of BMC HelixGPT to get the resolution summary of an incident in BMC Helix ITSM.

Issues that were corrected by 23.3 Patch 2 and issues that remain open

23.3.01

March 8, 2024

Enhancements available in 23.3 Patch 1:

  • Use filters with knowledge articles to refine answers from BMC HelixGPT.
  • Configure the API key and API endpoint URL in HelixGPT Manager instead of in BMC Helix Innovation Studio.
  • (Controlled availability) Add Confluence and SharePoint as data sources.

23.3.00 Controlled Availability

December 8, 2023

Enhancements available in 23.3.00 Controlled Availability:

  • Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end-user console.
  • Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent.
  • Leverage BMC HelixGPT to view the summary of chat conversations in Live Chat.

 

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