BMC HelixGPT 23.3

Phased rollout

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices Updated 16 Jan 2025

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

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Related topics

Known-and-corrected-issues

The following updates have been added since the release of the space:

Version	Date	Summary	Reference
23.3.04	November 25, 2024	Enhancements available in 23.3 Patch 4: New vendors and models in BMC HelixGPT Handle unanswered questions by using the Fallback prompt Version prompts for efficient prompt updates BMC Helix Customer Service Management is available out-of-the-box application on HelixGPT Manager Configure attachments of BMC Helix Innovation Studio record definitions as a data source Dynamically switch contexts between skills by using the Supervisor skill Issues that were corrected by 23.3 Patch 4 and issues that remain open	23-3-enhancements-and-patches
23.3.03	August 15, 2024	Enhancements available in 23.3 Patch 3: (Controlled availability customers only) Use Salesforce Knowledge, Web, and BMC Helix Customer Service Management as data sources. Provide feedback on BMC HelixGPT responses. Personalize BMC HelixGPT responses to user context. Issues that were corrected by 23.3 Patch 3 and issues that remain open	23-3-enhancements-and-patches
23.3.02	May 29, 2024	Enhancements available in 23.3 Patch 2: Chat with a live agent from a BMC HelixGPT skill-based chatbot. Export and import skills to simplify data replication. (Controlled availability) Leverage the generative AI capabilities of BMC HelixGPT to get the resolution summary of an incident in BMC Helix ITSM. Issues that were corrected by 23.3 Patch 2 and issues that remain open	23-3-enhancements-and-patches
23.3.01	March 8, 2024	Enhancements available in 23.3 Patch 1: Use filters with knowledge articles to refine answers from BMC HelixGPT. Configure the API key and API endpoint URL in HelixGPT Manager instead of in BMC Helix Innovation Studio. (Controlled availability) Add Confluence and SharePoint as data sources.	23-3-enhancements-and-patches
23.3.00 Controlled Availability	December 8, 2023	Enhancements available in 23.3.00 Controlled Availability: Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end-user console. Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent. Leverage BMC HelixGPT to view the summary of chat conversations in Live Chat.	23-3-enhancements-and-patches

Getting started BMC-HelixGPT-overview Key-concepts Chatbots-and-BMC-HelixGPT Best-practices-for-BMC-HelixGPT Use-cases Experiencing-BMC-HelixGPT-in-BMC-applications See more	Setting up and going live Select the model, and define skills and prompts for BMC HelixGPT. Adding-data-sources-in-BMC-HelixGPT Ingesting-data-into-BMC-HelixGPT Provisioning-and-setting-up-the-generative-AI-provider-for-your-application See more
	Use cases Consider the following use cases to understand how BMC HelixGPT is used in BMC applications: Investigating ML-based situations Generating AI-retrieved answers for end users through BMC HelixGPT Configuring BMC HelixGPT to work with BMC Helix Virtual Agent Setting up chat summary for agents See more

Developer Community

BMC Helix Communities

Developer Portal

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Videoshttps://www.youtube.com/user/BMCSoftwareBMCtv/featured

Knowledge Base

Marketplace

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PDFs and videos

Get a list of all the videos and a PDF version of the BMC HelixGPT documentation.

FAQ

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