This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Troubleshooting issues related to publishing services in BMC Helix Virtual Agent

The following table describes the issue that you might encounter while publishing services in a bot:

Related topics

Approving and publishing services


Error

Description

13517 - The dialog for transferring to a live agent is missing from the IBM Watson skill. Search BMC Support Central with this error code for instructions on how to create the missing dialog.

Note: This error appears for any chatbot workspace that does not have the live agent node, for example, BMC ChatOps and BMC ITOps Chatbot.

If you are an existing BMC Helix Virtual Agent user, you must configure IBM Watson to include a newly-added dialog Live AgentChat – Login. The dialog enables users to access the topics that are configured in Live Chat.

For information about configuring the Live AgentChat – Login dialog nodes, see Configuring-the-live-chat-dialog-nodes-in-IBM-Watson-Assistant-Skills.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*