This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Support information

This topic contains information about how to contact BMC Support, and the support status for this and other releases.

Related topics

Troubleshooting

Release-notes-and-notices

Contacting BMC Support

If you have problems with or questions about a BMC product, or for the latest support policies, see the BMC Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

If you have signed up for the developer program, and you are using an Amazon Web Services Sandbox, post your queries on BMC Communities.

Support status

As stated in the BMC Software Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy.

Subscriber services

For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see BMC Helix Subscriber Information.

 

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