This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Transition from IBM Watson to BMC HelixGPT
Starting September 22, 2025, your IBM Watson instance will be turned off by default.
For enhanced capabilities, use BMC HelixGPT.
If you want to continue using IBM Watson, please contact BMC Helix Support.

Troubleshooting

This section provides information about troubleshooting issues that you might encounter when working with BMC Helix Virtual Agent.

Action

Reference

Troubleshoot BMC Helix Virtual Agent issues

Troubleshoot IBM Watson Assistant issues

Troubleshoot live chat issues

Troubleshoot issues that appear when publishing services

Troubleshoot Service Request Chat Actions

Troubleshoot Single-Sign-On Configuration

Related topics

Known-and-corrected-issues

Support-information

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*