Release notes and notices

Patch 4 for version 23.3 is available for on-premises customers.
Issues that were corrected by 23.3 Patch 4 and issues that remain open

BMC Helix Virtual Agent includes the following enhancements:

• Handle unanswered questions in BMC HelixGPT by using the Fallback prompt
• Chat with a virtual agent in Arabic, Canadian French, Canadian English, Thai, and Hebrew

Issues that were corrected by 23.3 Patch 4 and issues that remain open

Patch 3 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

BMC Helix Virtual Agent includes the following enhancements:

• Multi-select option in BMC Helix Virtual Agent
• Collect end-user feedback for a live chat session through BMC Helix Virtual Agent
• View metrics of conversations between BMC Helix Virtual Agent and BMC HelixGPT
• Get streamed responses from BMC HelixGPT

BMC Helix Virtual Agent includes the following enhancements:

• Support for transferring the chat to a live agent from a skill-based BMC HelixGPT chatbot
• Create test cases to validate chatbot responses
• Import IBM Watson logs to
  BMC Helix Innovation Suite automatically

Issues that were corrected by 23.3 Patch 2 and issues that remain open

BMC announces the end-of-life plan for Telemetry version 20.08.x.

Patch 1 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

BMC Helix Virtual Agent includes the following enhancements:

• Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent
• Provide an audio notification for when a Live Chat Agent joins a chat.
• Notify idle users through Slack.
• Delete retired knowledge articles from IBM Watson Discovery Collection by using BMC Crawler 
• See knowledge article user ratings in IBM Watson Discovery
• Automatically push knowledge article events to Telemetry

Issues that were corrected by 23.3 Patch 1 and issues that remain open

BMC Helix Virtual Agent includes the following enhancements:

• (Controlled availability customers only) Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent.
• Customize primary, secondary and active branding colors in BMC Helix Virtual Agent.
• Display the latest comments added to the service requests created in BMC Helix Digital Workplace Advanced.
• Customize the default system messages displayed by the chatbot based on the supported locales.

Issues that were corrected by 23.3 and issues that remain open