Administering

An administrator enables and configures BMC Helix Virtual Agent to work with BMC Helix Business Workflows and BMC Helix Digital Workplace Advanced. Administrators can create a chatbot, configure the assistant service providers, integrate BMC Helix Virtual Agent with other applications, and perform advanced configurations, such as enabling Live Chat for users, embedding BMC Helix Virtual Agent in external applications, and so on.

The following table lists actions an administrator can perform while creating a BMC Helix Virtual Agent bot.

Action

Reference

Know the capabilities of each role

Configure the chatbot permissions to a specific user role or a group of users to be able to access a particular chatbot

Customize various properties in BMC Helix Virtual Agent to change the branding

Configure BMC Helix Virtual Agent with BMC HelixGPT

Set up knowledge search and knowledge resources for chatbot

Enable a real-time translation provider for chatbots

Configure the reports and analysis for chatbot usage

Test the chatbot

 

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