Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Use case - Business Application Access / Support

This service is used to request access to specific business applications as well as to report issues on these business applications. The list of business applications will vary based on your individual implementation. However, the implementation flow described below will be similar. Since this is an IT use case the service will get published to the IT Chatbot.
BMC Helix Digital Workplace Catalog (Catalog) implementation details
The creation of this service starts within the BMC Helix Digital Workplace Catalog. Although we supply the service definition with the Chatbot Starter Kit installation, we will cover how this was created below. For more detailed information regarding creating services, please refer to the following doc link: Tutorial - Creating services