25.3 enhancements and patches
25.3
Enhanced accessibility of the BMC Helix Knowledge vNext interface
The BMC Helix Knowledge vNext interface is enhanced with a wide range of updates to improve UI accessibility and provide an inclusive experience for all users. These changes are available in various areas, including the login page, menu, search results, article pages (Create, Edit, View), and the content editor. Knowledge workers can benefit from the following key improvements:
- Visual indicators, such as icons and descriptive text, are used alongside color, ensuring clarity for all users.
- Images provide alternative text to support screen readers and assistive technologies.
- Live regions are indicated to help assistive tools notify users of real-time content updates.
- Interactive functionality is operable via keyboard, allowing navigation without a mouse.
- Input fields are understandable and accessible without relying solely on placeholder text.
The following image illustrates a UI enhancement that incorporates visual cues and text alongside color to represent the article state:
New branding theme for the BMC Helix Knowledge vNext user interface
The BMC Helix Knowledge vNext interface features the new BMC Helix corporate branding that includes:
- An updated logo that reflects BMC Helix's evolving identity.
- Refreshed color palette for a clean visual experience.
These updates enhance the user experience with a modern interface that improves visual clarity, usability, and consistency.
(Controlled availability customers only) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM
Knowledge workers can preview and edit knowledge articles from BMC Helix Knowledge Management by ComAround directly within the BMC Helix ITSM interface.
Knowledge workers can benefit from a seamless and consistent experience when viewing and editing knowledge articles from BMC Helix Knowledge Management by ComAround. They don't need to navigate away from the BMC Helix ITSM application to preview or edit the knowledge articles from BMC Helix Knowledge Management by ComAround, streamlining workflows and saving time.
Learn more about viewing and editing knowledge articles in Leveraging knowledge from BMC Helix Knowledge Management by ComAround.
Use Knowledge Curator to create articles from BMC Helix ITSM incidents
Seamlessly create knowledge articles in BMC Helix Knowledge Management by ComAround directly from BMC Helix ITSM incidents, at any stage of the incident lifecycle. Knowledge Curator uses the description, summary, resolution notes, and activity logs from the incident to generate KCS-aligned knowledge articles. The generated knowledge article is then pinned to the originating incident in BMC Helix ITSM.
This capability provides the following benefits:
- Create knowledge articles without leaving the BMC Helix ITSM interface.
- Transform incident details into structured knowledge.
- Instantly access the knowledge article pinned to the corresponding incident.
For more information, see Configuring the Knowledge Curator agent for BMC Helix Knowledge Management by ComAround.
Create dashboards for BMC Helix Knowledge Management by ComAround
Use BMC Helix Dashboards to create custom dashboards that collect and visualize data from BMC Helix Knowledge Management by ComAround. BMC Helix Dashboards provides unified reporting and a consolidated view of data from various BMC applications within your environment. By creating custom dashboards for BMC Helix Knowledge Management by ComAround, you can centralize all reports in one location and use them consistently. This capability offers your organization greater flexibility and adaptability, which means you can adjust reporting criteria and track evolving KPIs quickly.
For more information, see Creating dashboards for BMC Helix Knowledge Management by ComAround.
What else changed in this release
Update | Product behavior in versions earlier than 25.3 | Product behavior in version 25.3 |
|---|---|---|
Experience an enhanced design of the Login page
| The Login page displayed the traditional design and branding theme. | The Login page displays the enhanced design and refreshed branding theme. Additionally, the Login with AzureID button has been rebranded to Login with Microsoft Entra ID following Microsoft's renaming of Azure ID to Microsoft Entra ID. |
| Follow tagging conventions that are more consistent with other BMC Helix applications | When adding tags to BMC Helix Knowledge Management by ComAround articles, knowledge workers could include single (') and double (") quotation marks in article tags. | When adding tags to BMC Helix Knowledge Management by ComAround articles, knowledge workers can no longer use single (') or double (") quotation marks. This update ensures tagging consistency across BMC Helix applications. |
| Experience enhanced knowledge articles generated by Knowledge Curator from the BMC Helix Business Workflows cases, driven by the improved prompt. | The prompt occasionally failed to effectively rephrase input from the cases, resulting in articles that closely resembled the original content from the cases. Additionally, it excluded code examples even when they were part of the input. | The Generate prompt for Knowledge Curator in BMC Helix Business Workflows has been improved to deliver more effective and compliant knowledge articles. This enhancement provides the following benefits:
For more information about the prompts, see Configuring the Knowledge Curator agent for BMC Helix Knowledge Management by ComAround. |
Experience improved relevance in search results for knowledge articles. Create advanced filters with complex queries to help find more targeted and relevant knowledge articles. | When users searched for knowledge articles, only basic filters with individual tags or simple AND/OR logic were supported. | To deliver more precise search results, administrators can create advanced filters by using the combined AND, OR, and NOT operators. These filters with complex queries help users find more targeted and relevant knowledge articles. For more information, see |
| Observe seamless article-to-case association for knowledge articles created from BMC Helix Business Workflows cases. | When a knowledge article was created from a BMC Helix Business Workflows case using the Knowledge Curator agent, the article was not associated with the originating BMC Helix Business Workflows case. | When a knowledge article is created from a BMC Helix Business Workflows case using the Knowledge Curator agent, BMC Helix Knowledge Management by ComAround automatically generates an associated article ID and pins it to the corresponding BMC Helix Business Workflows case. This enhances case context by linking the article directly to the originating case for easy reference. For more information, see Automatically generating knowledge articles. |