25.3 enhancements and patches

Review the BMC Helix Knowledge Management by ComAround 25.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	Updates and enhancement
25.3	Updates in 25.3

(Migrated customers only) Create user groups and manage content access

Important
This enhancement is available only to customers that have been migrated to the new content storage solution. For more information about the migration, contact BMC Helix Support.

Managers can independently create and manage user groups directly in BMC Helix Knowledge Management by ComAround, enabling faster configuration of content access and user roles.

With this capability, managers can get the following key improvements:

Accelerate access setup by removing dependency on support teams.
Enhance governance by allowing direct control over content visibility and user roles.
Reduce administrative overhead and streamline onboarding processes.

For more information, see Creating user groups and assigning content access.

What else changed after the migration

Important
These enhancements are available only to customers that have been migrated to the new content storage solution. For more information about the migration, contact BMC Helix Support.

Update	Product behavior in the previous storage system	Product behavior in the upgraded content storage solution
Independent statistics and associations for subscribed content	Subscribed articles share statistics and associations with their original versions.	Statistics and associations are tracked independently for subscribed articles, enabling clear insights into content engagement across portals.
Standardized culture code format in API responses	Culture codes are returned with uppercase letters in the region part (for example, en-US).	Culture codes are now returned entirely in lowercase (for example, en-us, fr-fr), ensuring consistent formatting.
Removal of the Copy suffix in the titles of copied articles	Articles copied from another portal have the Copy suffix appended to their titles.	Copied articles retain the original title, improving consistency and reducing confusion.
Enforced limits on the Take parameter in News and Recommended APIs	The Take parameter in /v1/recommended/{{takeValue}} and /v1/news/{{takeValue}} APIs can be set to any number, potentially returning large result sets.	The Take parameter must be set to a value between 1 and 15, ensuring predictable and controlled output from these APIs.
Changed the default folder for newly created content	New articles are automatically placed in the New content folder.	New articles are placed directly under the portal’s root folder unless a specific location is selected.
Removal of folder visibility in search results	Search results include folders alongside articles, making it possible to locate and navigate to folders directly from the search results.	Folders no longer appear in search results. Only articles (text, video, and links) are returned, aligning the behavior with other BMC platforms and simplifying search output.
Increased limits for user groups and group membership	Only 64 user groups can be created per company, and each user can belong to a maximum of 64 groups.	Managers can create up to 3000 user groups, and each user can belong to up to 256 groups, enabling more scalable and granular access management.

25.3

Enhanced accessibility of the BMC Helix Knowledge vNext interface

The BMC Helix Knowledge vNext interface is enhanced with a wide range of updates to improve UI accessibility and provide an inclusive experience for all users. These changes are available in various areas, including the login page, menu, search results, article pages (Create, Edit, View), and the content editor. Knowledge workers can benefit from the following key improvements:

Visual indicators, such as icons and descriptive text, are used alongside color, ensuring clarity for all users.
Images provide alternative text to support screen readers and assistive technologies.
Live regions are indicated to help assistive tools notify users of real-time content updates.
Interactive functionality is operable via keyboard, allowing navigation without a mouse.
Input fields are understandable and accessible without relying solely on placeholder text.

Important

BMC Helix Knowledge vNext interface is available when users open BMC Helix Knowledge Management by ComAround from BMC Helix ITSM or BMC Helix Business Workflows.

The following image illustrates a UI enhancement that incorporates visual cues and text alongside color to represent the article state:

New branding theme for the BMC Helix Knowledge vNext user interface

The BMC Helix Knowledge vNext interface features the new BMC Helix corporate branding that includes:

An updated logo that reflects BMC Helix's evolving identity.
Refreshed color palette for a clean visual experience.

These updates enhance the user experience with a modern interface that improves visual clarity, usability, and consistency.

(Controlled availability customers only) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM

Knowledge workers can preview and edit knowledge articles from BMC Helix Knowledge Management by ComAround directly within the BMC Helix ITSM interface.

Knowledge workers can benefit from a seamless and consistent experience when viewing and editing knowledge articles from BMC Helix Knowledge Management by ComAround. They don't need to navigate away from the BMC Helix ITSM application to preview or edit the knowledge articles from BMC Helix Knowledge Management by ComAround, streamlining workflows and saving time.

Learn more about viewing and editing knowledge articles in Leveraging knowledge from BMC Helix Knowledge Management by ComAround.

Use Knowledge Curator to create articles from BMC Helix ITSM incidents

Seamlessly create knowledge articles in BMC Helix Knowledge Management by ComAround directly from BMC Helix ITSM incidents, at any stage of the incident lifecycle. Knowledge Curator uses the description, summary, resolution notes, and activity logs from the incident to generate KCS-aligned knowledge articles. The generated knowledge article is then pinned to the originating incident in BMC Helix ITSM.

This capability provides the following benefits:

Create knowledge articles without leaving the BMC Helix ITSM interface.
Transform incident details into structured knowledge.
Instantly access the knowledge article pinned to the corresponding incident.

For more information, see Configuring the Knowledge Curator agent for BMC Helix Knowledge Management by ComAround.

What else changed in this release

Update	Product behavior in versions earlier than 25.3	Product behavior in version 25.3
Experience an enhanced design of the Login page	The Login page displayed the traditional design and branding theme.	The Login page displays the enhanced design and refreshed branding theme. Additionally, the Login with AzureID button has been rebranded to Login with Microsoft Entra ID following Microsoft's renaming of Azure ID to Microsoft Entra ID.
Follow tagging conventions that are more consistent with other BMC Helix applications	When adding tags to BMC Helix Knowledge Management by ComAround articles, knowledge workers could include single (') and double (") quotation marks in article tags.	When adding tags to BMC Helix Knowledge Management by ComAround articles, knowledge workers can no longer use single (') or double (") quotation marks. This update ensures tagging consistency across BMC Helix applications.
Experience enhanced knowledge articles generated by Knowledge Curator from the BMC Helix Business Workflows cases, driven by the improved prompt.	The prompt occasionally failed to effectively rephrase input from the cases, resulting in articles that closely resembled the original content from the cases. Additionally, it excluded code examples even when they were part of the input.	The Generate prompt for Knowledge Curator in BMC Helix Business Workflows has been improved to deliver more effective and compliant knowledge articles. This enhancement provides the following benefits: Improved removal of Personally Identifiable Information (PII) Increased flexibility in rephrasing submitted text Support for structured formatting, such as bullet points, numbered lists, embedded URLs, and inclusion of code examples in plain text. For more information about the prompts, see Configuring the Knowledge Curator agent for BMC Helix Knowledge Management by ComAround.
Experience improved relevance in search results for knowledge articles. Create advanced filters with complex queries to help find more targeted and relevant knowledge articles.	When users searched for knowledge articles, only basic filters with individual tags or simple AND/OR logic were supported.	To deliver more precise search results, administrators can create advanced filters by using the combined AND, OR, and NOT operators. These filters with complex queries help users find more targeted and relevant knowledge articles. For more information, see Creating search filters for BMC applications.
Observe seamless article-to-case association for knowledge articles created from BMC Helix Business Workflows cases.	When a knowledge article was created from a BMC Helix Business Workflows case using the Knowledge Curator agent, the article was not associated with the originating BMC Helix Business Workflows case.	When a knowledge article is created from a BMC Helix Business Workflows case using the Knowledge Curator agent, BMC Helix Knowledge Management by ComAround automatically generates an associated article ID and pins it to the corresponding BMC Helix Business Workflows case. This enhances case context by linking the article directly to the originating case for easy reference. For more information, see Automatically generating knowledge articles.