25.2 enhancements and patches

Review the BMC Helix Knowledge Management by ComAround 25.2 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	Updates and enhancement
25.2	25.2 updates

25.2

Create dashboards for BMC Helix Knowledge Management by ComAround

Use BMC Helix Dashboards to create custom dashboards that collect and visualize data from BMC Helix Knowledge Management by ComAround. BMC Helix Dashboards provides unified reporting and a consolidated view of data from various BMC applications within your environment. By creating custom dashboards for BMC Helix Knowledge Management by ComAround, you can centralize all reports in one location and use them consistently. This capability offers your organization greater flexibility and adaptability, which means you can adjust reporting criteria and track evolving KPIs quickly.

For more information, see Creating dashboards for BMC Helix Knowledge Management by ComAround.

Important

Only BMC Helix SaaS customers can create custom dashboards for BMC Helix Knowledge Management by ComAround in BMC Helix Dashboards.

Use Knowledge Curator to create articles from BMC Helix Business Workflows cases

Case agents can use Knowledge Curator to automatically generate knowledge articles in BMC Helix Knowledge Management by ComAround from BMC Helix Business Workflows cases.

Case agents benefit from this capability in the following ways:

Create knowledge articles based on real cases and questions to make the information more relevant and useful.
Focus on the most important use cases to use resources efficiently and create valuable information.
Enable continuous improvement of the knowledge base.

Learn how to configure Knowledge Curator to generate articles from BMC Helix Business Workflows cases in Configuring the Knowledge Curator agent for BMC Helix Knowledge Management by ComAround. For information about generating articles, see the Task 4: To automatically create a knowledge article from a case procedure in Automating knowledge article generation through the Knowledge Curator agent.

What else changed in this release

Update	Product behavior in versions earlier in 25.2	Product behavior in version 25.2
Find information about knowledge states and article authors in the Created report.	In the Created report, the list of all the articles created during the selected time range showed the following article details: URL Title Created date	In the Created report, the list of all the articles created during the selected time range shows the following article details: URL Title Created date Created by Knowledge state Learn more about this report in Created report (ComAround). For more information about how to access help articles for BMC Helix Knowledge Management by ComAround, see Accessing product documentation provided by help articles.