This site will undergo a maintenance outage on Saturday, 13 September beginning at 2:30 AM Central/1 PM IST for a platform upgrade. The downtime will be ~three hours.

Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Knowledge Management by ComAround.

Related topics

Getting started

Use case

Business value

User

Products used

  • Enables knowledge workers to create and update articles in BMC Helix Knowledge Management by ComAround - a single, centralized system.
  • Enables end users to use knowledge articles in other BMC applications. 
  • Knowledge workers
  • End users
  • BMC Helix Knowledge Management by ComAround
  • BMC Helix Virtual Agent
  • BMC Helix Digital Workplace Advanced
  • BMC Helix ITSM
  • BMC Helix Business Workflows
  • Enables end users to get more precise answers to knowledge queries based on an automatically determined set of knowledge articles sourced from BMC Helix Knowledge Management by ComAround.
  • End users
  • BMC Helix Knowledge Management by ComAround
  • BMC HelixGPT

 

  • Understand the benefits of implementing all the eight KCS practices in BMC Helix Knowledge Management by ComAround.
  • Knowledge workers
  • BMC Helix Knowledge Management by ComAround

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*