Use cases

Consult the following use cases for information on how to achieve value with BMC Helix Knowledge Management by ComAround.

Related topics

Getting-started

Use case

Business value

User

Products used

  • Enables knowledge workers to create and update articles in BMC Helix Knowledge Management by ComAround - a single, centralized system.
  • Enables end users to use knowledge articles in other BMC applications. 
  • Knowledge workers
  • End users
  • BMC Helix Knowledge Management by ComAround
  • BMC Helix Virtual Agent
  • BMC Helix Digital Workplace Advanced
  • BMC Helix ITSM
  • BMC Helix Business Workflows
  • Enables end users to get more precise answers to knowledge queries based on an automatically determined set of knowledge articles sourced from BMC Helix Knowledge Management by ComAround.
  • End users
  • BMC Helix Knowledge Management by ComAround
  • BMC HelixGPT

 

  • Understand the benefits of implementing all the eight KCS practices in BMC Helix Knowledge Management by ComAround.
  • Knowledge workers
  • BMC Helix Knowledge Management by ComAround

 

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