BMC Helix Knowledge Management by ComAround architecture
The following diagram gives an overview of the BMC Helix Knowledge Management by ComAround architecture:
The components in a typical BMC Helix Knowledge Management by ComAround system are described below:
BMC Helix Knowledge Management by ComAround web platforms
The following web platforms are used by knowledge workers and end users:
Component | Description |
|---|---|
ComAround Self-Service | Web platform for consumption of knowledge for the end users. The platform is designed to make knowledge articles easy to find and easy to read. |
ComAround Knowledge | Web platform for knowledge workers that includes all the capabilities of BMC Helix Knowledge Management by ComAround. This platform is used to create, maintain, and share knowledge as well as configure the administration settings for your company. |
ComAround Knowledge vNext | Web platform for knowledge workers that includes the decision tree capability. This platform is used to create, maintain, and share knowledge. |
Microsoft Azure Services
The following key Microsoft Azure services are used for cognitive search, data storage, and reporting insights:
Component | Description |
|---|---|
Azure Application Service | Hosts web applications and backend functions. |
Azure Storage Service | Stores files in a geo-redundant storage account (GRS), and data is replicated to a secondary region to ensure durability and high availability. This service includes the following products:
|
Azure Cognitive Search | Powers the AI search capabilities in BMC Helix Knowledge Management by ComAround. |
Power BI | Provides data and insights in BMC Helix Knowledge Management by ComAround. |
Azure Analysis Services | Extracts data from BMC Helix Knowledge Management by ComAround as an insight connector. |
Azure API Management | Handles all API calls and creates API subsets. |
Third-party dependencies
The following third-party applications are used to enhance the knowledge workers' experience:
Component | Description |
|---|---|
Froala Content Editor | Enables knowledge workers to create and edit knowledge articles in BMC Helix Knowledge Management by ComAround. |
Google Translation Service (Optional) | Translates knowledge articles in BMC Helix Knowledge Management by ComAround. |
Sendgrid (Optional) | Handles email communication in BMC Helix Knowledge Management by ComAround. |