BMC Helix Knowledge Management by ComAround


BMC Helix Knowledge Management by ComAround

BMC Helix Knowledge Management by ComAround delivers powerful search and intelligent results throughout the service experience. Real-time translation of knowledge articles, AI-powered search, an out-of-the-box article library, and omni-channel integration results in accurate and consistent knowledge across channels.


Release notes and notices Updated 19 May 2025

 

Learn what’s new or changed for BMC Helix Knowledge Management by ComAround 25.2, including new features, urgent issues, documentation updates, and fixes or patches.

 

Date

Summary

Reference

April 27, 2025

The following updates are made in BMC Helix Knowledge Management by ComAround:

  • Create dashboards for BMC Helix Knowledge Management by ComAround.
  • Use Knowledge Curator to create articles from BMC Business Workflows cases.

 

Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in other BMC applications

Learn the scenario and benefits of using

BMC Helix Knowledge Management by ComAround

as a knowledge provider in BMC applications.

Overview of BMC Helix Knowledge Management by ComAround

The following video gives an overview of BMC Helix Knowledge Management by ComAround architecture and the product benefits:
icon-play.png https://youtu.be/VcVxD0MBV2o

Troubleshooting

Resolve issues that you might encounter while using BMC Helix Knowledge Management by ComAround.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Knowledge Management by ComAround documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Knowledge Management by ComAround.

Related documentation

See the documentation of products related to BMC Helix Knowledge Management by ComAround.



 

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