Roles and permissions

This section describes administrator and end-user permissions for BMC Helix Digital Workplace.

Administration permissions specific to BMC Helix Digital Workplace

To access the BMC Helix Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting-up-administrator-authentication.

You can restrict administrators to specific areas of the Admin console, as described in Assigning-administrator-permissions.

Permissions for BMC Helix Digital Workplace end users

To access BMC Helix Digital Workplace, end users require a login ID and password in BMC Helix ITSM.

The following table indicates permissions needed to access areas of the application or types of items in the Catalog:

Item or area	Permission	Application controlling permission	Additional information
Approvals	Business Manager—To be able to approve service requests and see additional details about those requests. To be assigned as an approver in Smart IT, the following functional roles are required: Infrastructure Change Approver—To be selected as an approver for change requests. Knowledge Management Approver—To be selected as an approver for knowledge articles. Release Approver—To be selected as an approver for releases. Request Approver—To be selected as a Support approver for requests. SRD Approver—To be selected to approve service request definitions (SRDs) for publication.	BMC Helix ITSM	Service Request Management user roles and permissions in the BMC Helix ITSM documentation. Functional roles and extended application access in the BMC Helix ITSM documentation.
Knowledge articles	No permissions required.	BMC Helix ITSM (BMC Helix ITSM: Knowledge Management)	Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users, set Publish to External Audiences to Yes and Status to Published.
Service Requests	No permissions required.	BMC Helix ITSM (BMC Service Request Management)	Entitlements restrict which specific service requests are available.
BMC Helix Digital Workplace Advanced capabilities
Service Requests	No permissions required.	BMC Helix Digital Workplace Catalog	Entitlements restrict which specific service requests are available.
Items in BMC Helix Digital Workplace Catalog	No permissions required.	BMC Helix Digital Workplace Catalog	Entitlements restrict which specific BMC Helix Digital Workplace Catalog items are available.
Appointments	No permissions required.	BMC Helix Digital Workplace	No additional information.
Reservations	No permissions required.	BMC Helix Digital Workplace	No additional information.
Services	No permissions required.	BMC Helix Digital Workplace	No additional information.
Locations	No permissions required.	BMC Helix Digital Workplace	No additional information.
Assets	No permissions required.	BMC Helix Digital Workplace	No additional information.
Chat	No permissions required.	Live Chat	Automatic validation of self-service users must be configured, as described in Validating people information in the Live Chat documentation.

Roles and permissions

Administration permissions specific to BMC Helix Digital Workplace

Permissions for BMC Helix Digital Workplace end users

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