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| April 22, 2026 | Issues that were corrected in this patch and issues that remain open Enhancements available in 26.2: - (Controlled availability) Talk to Employee Navigator with voice-to-voice streaming
- (Controlled availability) Share your screen with Employee Navigator
- Request services on behalf of another user from the Employee Navigator chat
- Respond to the service questionnaire by using an interactive UI in the Employee Navigator chat
- Live Chat support in the Guest Portal Navigator
- Embed Guest Portal Navigator in external websites in anonymous mode
- Confirm service creation and edits by using confirmation buttons
- Add or update conditional questions in services by using Catalog Curator
- Configure bulk notification settings from the UI
- Get more relevant BMC Helix Innovation Suite Knowledge Management articles with a filtered search
| 26.2 enhancements and patches |
| March 6, 2026 | | 26.1 enhancements and patches |
| January 30, 2026 | Issues that were corrected in this patch and issues that remain open Enhancements available in 26.1: - Edit services by using Catalog Curator
- Create surveys with Catalog Curator efficiently
- Configure Employee Navigator for the guest portal to improve self-service
- Build request URLs that open questionnaires with prefilled answers
- (Controlled availability) View in-line images in Employee Navigator responses
- Create services with case fulfillment by using Catalog Curator
- Change the language on the end-user console with the language picker
- Get started with the starter prompts in the Employee Navigator welcome message
- (Available for logged-in users only) Get help faster with DocuAssistant
- Experience a consistent timeout behavior with all BMC Helix applications
| 26.1 enhancements and patches |
| November 20, 2025 | | 25.4 enhancements and patches |
| October 17, 2025 | Issues that were corrected in this patch and issues that remain open Enhancements available in 25.4: - Guide users to a resolution by clarifying their ambiguous asks
- Measure user satisfaction by using the NPS scale in feedback surveys
- Set up service level targets for service requests
- Access Employee Navigator via Microsoft Teams for a seamless experience
- (Controlled availability) Embed the Employee Navigator chat panel in your website.
| 25.4 enhancements and patches |
