Statement of direction: Limited support for BMC Service Request Management

BMC announces that BMC Service Request Management capabilities in BMC Helix Digital Workplace will be discontinued.

Important

While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding.

Limited support for BMC Service Request Management

For a more robust user experience and business value, we recommend that all customers use BMC Helix Digital Workplace Catalog to create and manage service request catalog items for their end users.

SaaS customers

For new SaaS customers, starting with version 21.3.02 of BMC Helix Digital Workplace , BMC Service Request Managementis no longer available in new deployments of BMC Helix Digital Workplace.

On-premises customers

BMC recommends that all customers use BMC Helix Digital Workplace Catalog to create and manage service request catalog items for their end users. We will continue to maintain the current BMC Service Request Management capabilities and deliver minor updates to the solution, as needed, for the existing customer base and for those who migrate from on-premises to SaaS. However, no major design changes or major innovations are planned for BMC Service Request Management.

Work Order management continues to be delivered with BMC Helix ITSM.

Availability of BMC Service Request Management

Review the availability of BMC Service Request Management in the following table:

Deployment type	Availability of BMC Service Request Management
Deployment type	New deployment	Upgrade	Migration to SaaS
SaaS	❌️	✅️	-
On-premises	✅️	✅️	✅️