Release notes and notices


Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.

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Date

Summary

Reference

June 3, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.2.01:

  • Request additional information before approval.

Patch 1 for version 25.2 is available for on-premises customers.

25.2 enhancements and patches
May 27, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.2.01:

  • Request additional information before approval.
25.2 enhancements and patches

April 15, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.2:

  • Accelerate service creation by using the Service Catalog Curator.
  • Access BMC Helix Digital Workplace guest portal for self-service without needing registration.
  • Snap and upload images as input in Employee Navigator.
  • Configure the disclaimer message for BMC HelixGPT responses.
  • Define the data archival policy for BMC Helix Digital Workplace.
  • Assign a BMC Helix Digital Workplace Catalog role to multiple users in bulk.
  • Use BMC HelixGPT chat to update service requests in BMC Helix Digital Workplace.
  • (Controlled availability) Connect to a live agent from BMC HelixGPT chat.
  • View relevant subcatalogs for lines of business. 
  • Simplified licensing model for BMC Helix Service Management Suite.

January 29, 2025

Issues that were corrected in this patch and issues that remain open

Enhancements available in 25.1:

  • Configure skills for Employee Navigator to provide BMC HelixGPT capabilities.
  • Use the Employee Navigator to find your service health items.
  • Use images as inputs for BMC HelixGPT queries
  • Use voice input to get answers from BMC HelixGPT.
  • Use out-of-the-box sample skills and their prompts for multiple models supported by BMC HelixGPT.
  • Use BMC HelixGPT to find answers based on specific people attributes such as first name, last name, email ID, or company.
  • Create a search view page in BMC Helix Digital Workplace Studio.
  • Collect feedback from external users through surveys.
  • Select the language of email notifications.
  • Support for additional templates in the notification engine on BMC Helix Innovation Suite.
  • Use Cloud Action to connect to AWS Catalog.

Click here to see the steps.

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Creating PDF exports

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