System requirements
Product compatibility matrix
Required components
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC Helix ITSM BMC Service Request Management | You must run an integration script to enable communication with a BMC Helix ITSM server with BMC Helix Digital Workplace Catalog. See Integrating-BMC-applications-with-BMC-Helix-Digital-Workplace-Catalog | Approvals, knowledge articles. Enables the following functions through the BMC Helix service connector:
|
BMC Helix Single Sign-On
| BMC Helix Digital Workplace Catalogrequires BMC Helix Single Sign-On. | Authentication (if you do not use BMC Helix AR System). Required for Configuration Management database service connector and enables additional integration in BMC Helix Single Sign-On for imported service requests that are mapped to requestable offerings. Required to enable authentication for BMC Helix Single Sign-On end user requests for services in the BMC Helix Single Sign-On. |
Tomcat | Tomcat 10 | Provides Java HTTP web server environment. |
Optional components
Application or component | Version and additional details | Purpose |
|---|---|---|
Microsoft Active Directory (LDAP) | 2012, 2012 R2, 2016 | Notifications. Active Directory service connector. |
BMC TrueSight Operations Management | 11.x or later Starting with the 25.2 version of BMC Helix Digital Workplace, BMC TrueSight Operations Management is no longer supported to provide service availability information to BMC Helix Digital Workplace users through the integration. For more information and a recommended alternative, see Deprecated and discontinued features. | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |
Live Chat (formerly BMC Helix Virtual Agent) | 9.1.02 | Live chat between self-service user and an IT agent. |
The following optional components are applicable for BMC Helix Digital Workplace Catalog:
Application or component | Version and additional details | Purpose |
|---|---|---|
BMC TrueSight Operations Management | 11.x or later Important: As of March 31, 2025, BMC TrueSight Operations Management has officially reached its end of support. For more information, see End of Life Notification: TSOM & Sentry for TSOM. Starting with the 25.2 version of BMC Helix Digital Workplace, BMC TrueSight Operations Management is no longer supported to provide service availability information to BMC Helix Digital Workplace users through the integration. For more information and a recommended alternative, see Deprecated and discontinued features. | Monitoring service health. |
Microsoft Exchange Server Exchange Online / Office 365 | 2013, 2016 | Reserving conference rooms. |