Integrating with other applications by using providers

You can configure various providers in BMC Helix Digital Workplace from the basic setup process to specific configurations for different providers such as LDAP, BMC Helix CMDB, and others. These providers facilitate the customization and enable integration with other applications and services, allowing for functionalities such as importing data, sending broadcasts, and managing different aspects of the BMC Helix Digital Workplace.

Related topics

Managing-assets-on-floor-maps

Integrating



Video demonstration

The following video (3:24) gives an overview of the providers in BMC Helix Digital Workplace.


icon_play.png https://youtu.be/OETds7-MKmk


To configure providers

A BMC Helix Digital Workplace administrator can configure the connection to any of the Providers in BMC Helix Digital Workplace. For example, the LDAP provider allows administrators to send broadcasts to groups defined in LDAP. The BMC Helix CMDB provider allows you to import the content of a shared query from BMC Helix CMDB into BMC Helix Digital Workplace. To make this integration work, you must update the configuration settings with the applicable parameters, such as a service password, hostname, and port number. 

  1. From the BMC Helix Digital Workplace Admin console (http://server:port/dwp/admin), select Configuration.
  2. In the Providers table, click the cell related to the application that you want to configure.
  3. Depending on the application, change the host settings, port, or URL, or simply connect to or disconnect from the application.
    When editing a field value, such as a URL, press Enter to save the change. 
  4. When you have completed your changes, click Reload providers.

BMC Helix ITSM and BMC TrueSight Operations Management settings are saved on the Action Request System server in the Applications metadata.


Providers in BMC Helix Digital Workplace

Provider settings are configured as part of multitenancy: provider settings of the master tenant are inherited by the subtenant. The following table lists the providers available in BMC Helix Digital Workplace:

 

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