BMC Helix Digital Workplace architecture
The following image shows the architecture of BMC Helix Digital Workplace:
The following table describes the BMC Helix Digital Workplace architecture components:
Component | Description | Reference |
|---|---|---|
BMC Helix Digital Workplace application on BMC Helix Innovation Suite | An application deployed on BMC Helix Innovation Suite that includes the record definitions, rules, and associations between the record definitions. Administrators cannot modify this application. | Not applicable |
Provider framework | A method to integrate with other BMC applications such as BMC Helix CMDB and BMC Helix ITSM, and specific third-party applications such as Microsoft Exchange and LDAP. | |
Notification service | A service used to send in-app (bell) notifications, email notifications, and push notifications to end users for various events such as approvals, feedback survey, and so on. | |
Static web content (HTML/JS) | The BMC Helix Digital Workplace end-user console and administration console web application. | Not applicable |
BMC Helix Digital Workplace Catalog API | An interface to integrate with BMC Helix Digital Workplace Catalog by using APIs. | Not applicable |
BMC Helix Virtual Agent | A conversational interface that communicates with the user in a natural language to search knowledge articles, submit service requests, or check the status of service requests. | |
Responsive user portal | The BMC Helix Digital Workplace end-user console that can be accessed on desktop, tablet, and phones. | |
BMC Helix Digital Workplace Administration console | A user interface to configure global settings or one-time configurations such as setting up end user features, rebranding the end user console, designing pages for lines of business, and analyzing user activities. | |
BMC Helix Digital Workplace Catalog | A user interface to configure the service catalog by designing the services and workflows, building reusable questionnaires, managing BMC Helix Digital Workplace user roles, creating promotional banners, and defining entitlements. | |
Approval (Change, Incident, Knowledge) | Support for approvals originating from Action Request System, which end users in BMC Helix Digital Workplace can respond to. | |
Approval (case) | Support for case approvals originating from BMC Helix Business Workflows, which end users in BMC Helix Digital Workplace can respond to. | |
BMC Helix CMDB | Support for assets in BMC Helix CMDB, which administrators can import in BMC Helix Digital Workplace so that end users can find nearby resources, follow resource status updates, and update the resource status. | |
BMC Helix ITSM | An integration with BMC Helix ITSM that automatically creates service requests in BMC Helix Digital Workplace that correspond to change requests, incident requests, and work order requests. | |
BMC Helix ITSM: Knowledge Management | An integration with BMC Helix ITSM: Knowledge Management so that end users can find IT-related knowledge articles for self-service. | |
BMC Helix Business Workflows | An integration with BMC Helix Business Workflows so that end users can leverage custom services for lines of business from BMC Helix Business Workflows, and can view and complete To-Dos assigned by agents, | |
BMC Helix Knowledge Management by ComAround | An integration with BMC Helix Business Workflows so that end users can find knowledge articles or submit services from the knowledge articles. |