Service requests from BMC Service Request Management
BMC Helix Digital Workplace supports BMC Service Request Management as one of the sources for the services in your catalog. BMC Service Request Management contains service request definitions that you can use in your catalog. The features available with these definitions help your end users with their issues.
To populate services in your catalog, you integrate BMC Helix Digital Workplace with BMC Service Request Management and fetch the service request definitions.
Refer the following sections to learn more about using the service request definitions:
Action | Reference |
|---|---|
Learn how to migrate service request definitions from BMC Service Request Management to BMC Helix Digital Workplace Catalog and eliminate dependency on BMC Service Request Management. | |
If you don't want to migrate service request definitions to BMC Helix Digital Workplace Catalog, learn about the features, fields, and HTML tags that are supported in BMC Helix Digital Workplace Catalog. | |
If you don't want to migrate service request definitions to BMC Helix Digital Workplace Catalog, learn about the process to integrate BMC Helix Digital Workplace with BMC Service Request Management to use its service request definitions. |