Auditing administrator configuration changes
Auditing administrator configuration changes for BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog provides transparency and accountability. It automatically helps to track and log changes made in the BMC Helix Digital Workplace administrator console and BMC Helix Digital Workplace Catalog console. The resulting logs show which user made which changes, at what time and date the change was made, and provide details of the change. By default, this setting is enabled.
Supported administrator audit properties
The audit is limited to the following administrative properties for BMC Helix Digital Workplace :
Administrator property setup | Configurations tracked |
|---|---|
Administrator console > Configuration > External Users | Audit support is provided to t rack the configuration of enabling external users. |
Administrator console > Configuration | Audit support is provided for all options in the configuration settings, and every aspect of the BMC Helix Digital Workplace environment is audited. |
Administrator console > Configuration > Features | |
Administrator console > Configuration > Providers | Audit support is provided for all provider settings. |
Administrator console > Admin Views | Audit support is provided for all the settings. |
Administrator console > Configuration > Email and Notifications > Templates | Audit support is provided only for records where NotificationVersion is set to ‘CUSTOM’. |
Administrator console > Configuration > BMC Helix Innovation Studio | Audit support is provided for all the Studio page configurations. |
Administrator console > Configuration > Languages | Audit support is provided for all the languages. |
Administrator console > Configuration > Attachments & Links | Modifications to file restrictions, attachment limits, rich-text fields, default attachment-type question limits, and allowed URI schemes aren’t directly audited, these changes do prompt the saving of file type rules, thereby enabling the identification of the administrator who made the changes. |
Administrator console > Configuration > Chat | Audit support is provided to track changes made to chatbot configuration settings, including modifications to responses, behaviors, and integrations. The audit log captures the user who made the change, the timestamp, and the details of the change. |
Administrator console > Configuration > Email & Notifications | Audit support is provided to track changes made to the Recipients can change their notification language settings that you use to enable end users to select the language of email notifications sent via the notification engine on BMC Helix Innovation Suite. For more information, see Task-5-Enabling-the-notification-engine. These changes are recorded in the allowEditItsmNotificationPreferences record, which includes details such as the name of the user who made the update, the date and time of the change, and the chosen value for the setting. |
The audit is limited to the following administrative properties for BMC Helix Digital Workplace Catalog:
Administrator property | Configuration being audited |
|---|---|
Administrator console > Services > Connectors | Audit support is provided for all connectors. |
Administrator console > Gear | Audit support is provided to track various configurations, which includes: |
icon To view the audit record
In BMC Helix Innovation Suite, you can view the recent audit logs and verify the latest changes made to your applications. These records can be viewed and organized in chronological order by sorting them based on the Modified date.
To view the audit record, perform the following steps:
- Log in to BMC Helix Innovation Suite and navigate to the Workspace tab.
- Select the application for which you want to view the audit record definition.
Click the Records tab.
- Select the checkbox for the specific audit setting that you want to view.
- Click Edit data and then click the required Display ID to view the corresponding audit record.
