Localizing titles and messages

You can localize titles and messages in the application. For example, you can create a catalog section with the default English title and specify titles for other supported languages so that when people log in to the application with the specific local, the catalog section is displayed in this locale.

Before you begin

Review the languages and locales supported in BMC Helix Digital Workplace; see Supported-languages-and-locales.

To localize titles and messages

Important

For every title and message that you are localizing, first modify the text for the default locale. If you are modifying the existing text provided by BMC, you must also modify the text for all locales that your users might use. The default text is shown on the user’s device if the device has no text defined for the locale or no specific locale is selected.

For example, a localizable area includes a text provided by BMC for all locales; users with a specified English locale see the text in English, however, users with a specified Hindi locale, see the default text because Hindi is not a supported language. Asset actions do not include the text provided by BMC, so you might choose to enter terms for the default locale only.

Follow this procedure for each area that you want to localize:

In the BMC Helix Digital Workplace Admin console, navigate to a localizable area.
Select a locale for which you are providing the localized text.
In the localizable fields, enter the localized text.
Click Save.

The following image shows the localizable area for the Contact Help button:

General help localized message.png

Localizable areas and fields

Localizable area	Configuration steps	Localizable fields	Additional information
Contact options	On the Help Desk tab, click Contact Options. In the Contact Type field, select General Help or Account Problems.	Custom Message field for both the General Help Properties and Account Problems Properties areas.	For General Help, the text is shown when the user needs general assistance and clicks Contact IT. For Account Problems, the text is shown when the user experiences account issues and clicks Account Problems.
Sections in the Catalog	On the Service Requests tab, select Catalog > Catalog Sections. Click the section you want to edit, or click Add to create a new section.	Name	For more information, see Setting-up-sections-in-the-Catalog.

Localizable area	Configuration steps	Localizable fields	Additional information
Appointments information	Select Configuration, and then click Label Customizations. Expand the Application views section.	Make an appointment modal title/button This capability is available only with the BMC Helix Digital Workplace Advanced license. Make an appointment description hint This capability is available only with the BMC Helix Digital Workplace Advanced license. Contact IT/general help modal title/button	Description Instructions provide instructions that tell users what to enter when creating an appointment.
Catalog	Select Configuration, and then click Label Customizations. Expand the Catalog, requests, assets section.	Default catalog page Item profile: request now button Checkout: submit request button Add to cart button This capability is available only with the BMC Helix Digital Workplace Advanced license. Checkout: save (to cart) and close button This capability is available only with the BMC Helix Digital Workplace Advanced license.	For information about changing the labels of the localizable fields, see Customizing-the-labels-in-BMC-Helix-Digital-Workplace.
My Stuff This capability is available with the BMC Helix Digital Workplace Advanced license.	Select Configuration, and then click Label Customizations. Expand the Catalog, requests, assets section.	My Stuff page	The My Stuff tab lists the services that the self-service user is following and displays the health of these services. This tab also displays the self-service user's requested items that come from BMC Helix Digital Workplace Catalog.
Global search	Select Configuration, and then click Label Customizations. Expand the Search, categories section.	Default search field hint Catalog categories menu Search results: catalog items Search results: knowledge articles	For more information, see Customizing-the-labels-in-BMC-Helix-Digital-Workplace.
Asset Actions This capability is available only with the BMC Helix Digital Workplace Advanced license.	On the Location Management tab, click Assets > Actions Library. Click the action that you want to edit, or click Add Action to create a new action.	Name, Type, URL, and Tag fields	For more information about actions and these fields, see Managing-assets-on-floor-maps.
Asset Types This capability is available only with the BMC Helix Digital Workplace Advanced license.	On the Location Management tab, click Assets > Types Library.	Name Good status label Bad status label Unknown status label	For information about asset types and the related fields, see Adding and editing asset types.
Service Actions This capability is available only with the BMC Helix Digital Workplace Advanced license.	On the Services tab, select Service Actions. Click the action that you want to edit or click Add Action to create a new action.	Name	For information about services and service types, see Setting-up-service-health-items.

Localizing titles and messages

Before you begin

To localize titles and messages

Localizable areas and fields

On this page