Enabling end user features

As an administrator, you adjust the application to provide a seamless end user experience. You can enable features that end users need in their business environment. You can also disable features that you might not want to use immediately in your deployment. You manage features to set up an efficient workspace where people easily collaborate and effortlessly request services. 

Related topics

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To enable end-user features

  1. In the BMC Helix Digital Workplace Admin console (http://server:port/dwp/admin), go to Configuration > Application Features.
  2. To enable or disable specific options, select or clear the associated check boxes in the Features table.
    The changes are automatically saved.

Important

After a client feature is enabled or disabled, users must restart the client application.

End-user features

You can enable or disable the following features. Features marked with DWP Advanced icon.pngrequire a BMC Helix Digital Workplace Advanced license.

Important

The My Activity page is always enabled. The page includes the Global search, active events, and past events. End users are directed to this page on service checkout. 


Troubleshooting

The following table describes the common errors and ways to resolve them:

Issue

Steps to resolve

End users cannot see To-Dos in the My Activity page

End users cannot see To-Dos in a studio page

  • Ensure that To-Dos event type is selected in the event block. 
  • Ensure that the studio page is made available to end users and added to the navigation. 

For more information, see Enabling-end-users-to-work-on-To-dos

 

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