Setting up end-user preferences

Data collection consent

BMC Helix Digital Workplace collects anonymous telemetry data such as automatic events, clicks, or page navigation to gain insights into product usage, product performance, and optimizing the product capabilities. By default, data collection is enabled for SaaS customers. When you log in for the first time see the following notification message about data usage:

When the administrator modifies the data collection settings, you get subsequent notifications. To learn more about the administrator settings, see Enabling self-help and product telemetry through Gainsight PX.

You can modify the consent for data collection at any time.

Before you begin

If you want to add your job title, primary work email, and primary work phone number, make sure that the administrator has enabled the User profile data editing (work details) setting. For more information about this setting, see Enabling-end-user-features. 

To set your preferences

1. Log in to BMC Helix Digital Workplace.
2. On the navigation bar, select the user icon and then click Preferences.
3. To add your profile picture, click Edit Photo as shown in the following image and upload the picture:
   

4. Specify the details for the following preferences:

   Preference	Action
   Profile information	Add your basic details. A warning message is displayed when a user has not added a primary work email ID or primary phone number. After they're defined, the primary email ID or phone number cannot be deleted from the system.
   Posts	Connect with your colleagues by performing the following steps: Click New post. In the text box displayed, enter the content and click Add post. (Optional) In your content, you can add attachments, people, group, resources, and hashtags.
   Social	Find and follow people Important: Updates from the people you follow are displayed in the Posts timeline. Create groups and add people to groups Find existing groups and follow them Find and follow locations Find and follow assets Important: You can specify locations and assets only if you are using BMC Helix Digital Workplace Advanced.
   Approval settings	Add alternate approvers who can take actions on approval requests assigned to you. Perform the following steps: Click Manage approvers. In the Manage alternate approvers dialog box, click Add approver. In the Add approver dialog box, search for the required user and then select them. The selected user is added as an approver in the Manage alternate approvers dialog box. In the Starts and Ends fields, specify the duration for which the selected user can manage your approval requests. Click Save. After you have added all the alternate approvers, click Close.
   Notification settings	Use the following available options to enable notifications for different events: In-app notifications—Select the toggle key to receive notifications. Approvals—Select the Email or Push toggle key to receive notifications about any open approval request. Requests—Select the Email or Push toggle key to receive notifications about the status of your approval requests and related messages. Feedback Survey—Select the Email or Push toggle key to get notified about requests that have been completed recently. Service Health—Select the Email or Push toggle key to get updates on the health status of your favorite services. Social Activity—Select the Email or Push toggle key to receive notifications from the people you follow. Update—Select the Email or Push toggle key to get notified about the service health items. Important: The Update notification is available only with BMC Helix Digital Workplace Advanced. You might encounter a warning message indicating that Email notifications have been disabled by your administrator. This message appears only when the notification engine on BMC Helix Innovation Suite is being used. If you see this message, it means the administrator has disabled email notifications for you through the notification engine on BMC Helix Innovation Suite. However, you can still edit your notification settings in this section. Contact your administrator to inquire about this message or to request the activation of email notifications if you are eligible to receive them.
   Language	Application language—Select your preferred language for the end-user console.
   	Email notification language— Select your preferred language for email notifications from the notification engine on BMC Helix Innovation Suite. Important: This setting only applies to the notification engine on BMC Helix Innovation Suite. If your organization utilizes the traditional notification engine, this setting is hidden. The traditional notification engine sends email notifications in the language of the end-user console.  By default, the Email notification language field shows the language chosen by the administrator for your notifications. If your administrator has enabled end users to change the language of their email notifications, you can see the Edit button next to this field. If the Edit button is not present, it means you cannot change the language of email notifications on your own. To change the language of email notifications, perform the following steps:  Click the Edit button. From the Email notification language field, select one of the supported languages.  Important: The languages available for selection are managed by your administrator. If you have any questions about a language not available for selection, contact your administrator. Click Save.  After you save your new language selection, you will begin receiving notifications in that language. You might see a warning message stating, Your original email language is currently unsupported by this application. The default language has been substituted. This message appears when the language chosen by your administrator for notifications is not supported in BMC Helix Digital Workplace. As a result, the notification language is set to English (US).  If you decide to change the default English (US) language to any other available language, you get a confirmation asking you to confirm your selection.
   Location	Set up your home location. Important: This functionality is available only with BMC Helix Digital Workplace Advanced.
   Collaborator	Create a default collaborator group by adding people to the group, and share service requests with the group automatically or manually. Important: This functionality is available only with BMC Helix Digital Workplace Advanced.
   Analytics and improvements (Visible if the administrator has enabled data collection)	Use the toggle key to enable or disable data collection, as shown in the following image:  Tip: To understand the types of data that are collected, expand Learn more about what we collect.

Status change and approval notifications

If you have the rights to take actions on an approval request, you receive the following notifications depending on the notification type you select:

If you submit a service request, you receive the following notifications depending on the notification type you select: