This documentation supports the 25.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Roles and permissions

This section describes administrator and end-user permissions for BMC Helix Digital Workplace. 

Administration permissions specific to BMC Helix Digital Workplace

To access the BMC Helix Digital Workplace Admin console, administrators require MyIT Admin permission. For more information, see Setting-up-administrator-authentication.

You can restrict administrators to specific areas of the Admin console, as described in Assigning-administrator-permissions.



Related topics

Setting-up-user-accounts-and-granting-access-to-BMC-Helix-Digital-Workplace-Catalog

Updating people information in the BMC Helix ITSM documentation

Reviewing-active-users

Permissions for BMC Helix Digital Workplace end users

To access BMC Helix Digital Workplace, end users require a login ID and password in BMC Helix ITSM.

The following table indicates permissions needed to access areas of the application or types of items in the Catalog:

Item or area

Permission

Application controlling permission

Additional information

Approvals

Business Manager—To be able to approve service requests and see additional details about those requests.

To be assigned as an approver in Smart IT, the following functional roles are required:

  • Infrastructure Change Approver—To be selected as an approver for change requests.
  • Knowledge Management Approver—To be selected as an approver for knowledge articles.
  • Release Approver—To be selected as an approver for releases.
  • Request Approver—To be selected as a Support approver for requests.
  • SRD Approver—To be selected to approve service request definitions (SRDs) for publication.

BMC Helix ITSM

Service Request Management user roles and permissions in the BMC Helix ITSM documentation.

Functional roles and extended application access in the BMC Helix ITSM documentation.



Knowledge articles

No permissions required.


BMC Helix ITSM

(BMC Helix ITSM: Knowledge Management)

Visibility groups restrict which specific knowledge articles are available. To make knowledge articles visible to end users make sure you have the following settings:

  • Visibility is set to Everyone or the end user's company
  • Publish to External Audiences is set to Yes
  • Status is set to Published

For more information, see Learning about Knowledge Management.

Service Requests

No permissions required.

BMC Helix ITSM

(BMC Service Request Management)

Entitlements restrict which specific service requests are available.

DWP Advanced icon.pngBMC Helix Digital Workplace Advanced capabilities

Service Requests

No permissions required.

BMC Helix Digital Workplace Catalog

Entitlements restrict which specific service requests are available.

Items in BMC Helix Digital Workplace Catalog

No permissions required.

BMC Helix Digital Workplace Catalog

Entitlements restrict which specific BMC Helix Digital Workplace Catalog items are available.

Appointments

No permissions required.

BMC Helix Digital Workplace

No additional information.

Reservations

No permissions required.

BMC Helix Digital Workplace

No additional information.

Services

No permissions required.

BMC Helix Digital Workplace

No additional information.

Locations

No permissions required.

BMC Helix Digital Workplace

No additional information.

Assets

No permissions required.

BMC Helix Digital Workplace

No additional information.

Chat

No permissions required.

Live Chat

Automatic validation of self-service users must be configured, as described in Validating people information in the Live Chat documentation.


 

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