This documentation supports the 25.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Service requests from BMC Service Request Management

Important

Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.

For more information, see Deprecated-and-discontinued-features.


BMC Helix Digital Workplace supports BMC Service Request Management as one of the sources for the services in your catalog. BMC Service Request Management contains service request definitions that you can use in your catalog. The features available with these definitions help your end users with their issues.

To populate services in your catalog, you integrate BMC Helix Digital Workplace with BMC Service Request Management and fetch the service request definitions.

Refer the following sections to learn more about using the service request definitions:

Action

Reference

Learn how to migrate service request definitions from BMC Service Request Management to BMC Helix Digital Workplace Catalog and eliminate dependency on BMC Service Request Management.

If you don't want to migrate service request definitions to BMC Helix Digital Workplace Catalog, learn about the features, fields, and HTML tags that are supported in BMC Helix Digital Workplace Catalog.

If you don't want to migrate service request definitions to BMC Helix Digital Workplace Catalog, learn about the process to integrate BMC Helix Digital Workplace with BMC Service Request Management to use its service request definitions.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*