Setting up user accounts and granting access to BMC Helix Digital Workplace

To leverage the BMC Helix Digital Workplace functionality, depending on the role, you must obtain the permissions. As an administrator, you can configure permissions for two types of user accounts so that people can manage settings in the Admin console or request services in the catalog:

Administrator
End user

Important

All user accounts are created and managed in Action Request System. For more information, see Foundation data model.

Multiple users with the same user IDs written in different cases are not supported, as shown in the following example:

First name	Last name	User ID
Allen	Allbrook	Allen
Allen	Allbrook	allen

The following table shows the permission types available for administrators:

Role permission	Capability
MyIT Super Admin	A super administrator who manages the required settings of pluggable providers, switches between the subtenants and can grant access to other administrators.
MyIT Admin	A standard administrator that manages settings in the Admin console. Standard administrators cannot modify the required settings of pluggable providers.
(BMC Helix Digital Workplace Advanced license only) External administrator	An administrator who configures, manages and exposes an external portal to external users. Opposed to a standard administrator, the external administrator can enable only a limited set of features for external users.

The following table shows the permission types available for end users:

Role permission	Capability
Regular end user	A regular user who performs work assignments in the application; for example, browses the catalog and requests services or reviews the status of submitted services.
(BMC Helix Digital Workplace Advanced license only) External user	A user who has limited access to the features and can use the external portal to request simple services.

The following table shows the reference pages that will guide you through the steps to grant permissions:

Task	Topic
Learn about user roles and permissions.	Roles-and-permissions
Assign administration permissions to users.	Setting-up-administrator-authentication
Grant or restrict access to the areas of the Admin console for other administrators.	Assigning-administrator-permissions
(BMC Helix Digital Workplace Advanced license only) Assign external administration permissions to users.	Preparing-an-external-portal-for-external-administrators

Setting up user accounts and granting access to BMC Helix Digital Workplace

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