Release notes and notices

Issues that were corrected in this patch and issues that remain open

Patch 4 for version 23.3 is available for on-premises customers.

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Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 4:

• Create custom email notifications by using the notification engine on BMC Helix Innovation Suite.
• Leverage enhanced user interface for Active and Past events on the My Activity page.
• Make BMC HelixGPT-powered Employee Navigator available on all end user console screens
• BMC HelixGPT remembers context across a series of questions. 
• Ask BMC HelixGPT to find your To-dos.
• Provide feedback on BMC HelixGPT responses.
• Post comments to Catalog-native requests from email notifications.
• Approve the requests instantly through email notifications.
• Create a service request for unresolved queries in BMC HelixGPT.
• Allow collaborators to add more collaborators.
• Support for Service Request Definitions (SRDs) migration to store additional information in flexible fields.
• Migrate service request definitions with embedded Process Definition Templates (PDTs) from BMC Service Request Management to BMC Helix Digital Workplace Catalog.
• Leverage external data in questionnaires by using a BMC Helix Innovation Studio process.
• (Controlled availability customers only) View BMC HelixGPT responses in a card view for a better visual experience.

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Issues that were corrected in this patch and issues that remain open

Patch 3 for version 23.3 is available for on-premises customers.

23-3-enhancements-and-patches

Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 3:

• Migrate Service Request Definitions (SRDs) from BMC Service Request Management to BMC Helix Digital Workplace Catalog.
• Get suggestions as you type in the global search field.
• Use BMC HelixGPT to display articles based on end users' roles, permissions, or location.
• Manage multiple companies with hierarchical permissions model.
• Get streamed responses from BMC HelixGPT.
• Leverage multilanguage support for BMC HelixGPT.
• Configure the display of Quantity (QTY) field in a service.

• Customize labels for the cart checkout operations.

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Issues that were corrected in this patch and issues that remain open

Enhancements available in 23.3 patch 2:

• End users can modify consent for data collection.
• Display a wide range of out-of-the-box and custom fulfillment details from BMC Helix ITSM tickets to end users. 
• Add a document to the questionnaire.
• Configure survey delivery rules specific to surveys.
• Display the priority of service requests raised for native Catalog services. 
• Stream hosted videos from sources other than YouTube.
• Configure the error messages for user response validation.

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Issues that were corrected in this patch and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers.

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Enhancements available in 23.3 patch 1:

• (Controlled availability customers only) Find answers related to service requests and approvals by using BMC HelixGPT generative AI capabilities.
• (Controlled availability customers only) Use Confluence and SharePoint as data sources for BMC HelixGPT.
• Leverage the BMC HelixGPT generative AI capabilities in the  BMC Helix Digital Workplace end-user console.
• View refined, relevant, and up-to-date answers from BMC HelixGPT.
• Assign custom designed home pages for end users.
• Hide My Activity page from the navigation menu.
• Add collaborators while submitting a new service request.
• Display additional fulfillment details to end users in service requests.
• Configure the To-do questionnaire and make it mandatory before submitting.
• Navigate to the Admin console from the end-user console.
• Use Check Box, Dropdown (multi-select), File Attachment, and Text Area question types in repeatable groups of questions.
• Search for companies and their support groups by name.
• Improved user interface for Approval settings page.
• Use upgraded sample Studio pages.
• Rich Text Format (RTF) enhancement in Change approval.
• Enhanced user interface in the Collaborators section.
• Customizable and efficient approval processes, along with the ability to view failed approval requests for the past 365 days.
• Place the search bar (standalone) with other components in a row.
• Tomcat 10 is the minimum supported version of Tomcat.
• Get upgraded support for Canadian French (fr-CA) localization.
• Leverage an optimized wildcard search.

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Enhancements available in 23.3:

• (Controlled availability customers only) Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end user console.
• Submit service requests on behalf of other users based on your entitlements.
• Enable or disable languages that are available for your end users.
• Display content in additional languages and locales.
• Enable end users to add up to 20 attachments to a single service request comment.
• Rebrand BMC Helix Digital Workplace to improve accessibility.
• Automatic deployment of sample pages for industry verticals.
• Arrange studio page components easily in columns or rows.
• Associate service actions with native catalog requests when configuring service health items.
• Format question descriptions with font size and color.
• Undo and redo your actions in BMC Helix Digital Workplace Studio.
• Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.
• Display approval requests from custom applications developed on Developer Studio.
• Configure the read timeout periods for the Business Workflows and ComAround pluggable providers.
• Get a visual indication of updates to events views.
• Use additional questions types and action triggers in repeatable groups of questions.
• Use the Notes field to add a page description to studio pages.
• Build query expressions that compare Date form fields with multiple-choice, single-select questions. 
• Limit the scope of search for articles and use predefined filters in BMC Helix Knowledge Management by ComAround article search.
• (BETA) Configure studio page data to make it relevant and filterable for the end users.

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