This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed below. If you are using the enhanced catalog features provided by BMC Helix Digital Workplace Catalog, you will also require valid licenses for the external systems that will be integrated through service connectors. For more information, see Service-connector-capabilities.


Related topics

Planning

Setting-up-and-going-live

Product compatibility matrix

Required components

Application or component

Version and additional details

Purpose

BMC Helix ITSM

BMC Service Request Management

9.1.x or later

You must run an integration script to enable communication with a BMC Helix ITSM server with BMC Helix Digital Workplace Catalog. See Integrating-BMC-applications-with-BMC-Helix-Digital-Workplace-Catalog

Approvals, knowledge articles.

Enables the following functions through the BMC Helix service connector:

  • Submit service requests, work orders
  • Submit incidents
  • Submit change requests
  • Direct entry, retrieval, and update of any BMC Helix application form

BMC Helix Single Sign-On


9.1.x or later

9.1.04 or later for specific features

BMC Helix Digital Workplace Catalog requires BMC Helix Single Sign-On 9.1.03 or later. 

Authentication (if you do not use BMC Helix AR System).

Required for Configuration Management database service connector and enables additional integration in BMC Helix Single Sign-On for imported service requests that are mapped to requestable offerings.

Required to enable authentication for BMC Helix Single Sign-On end user requests for services in the BMC Helix Single Sign-On.

Tomcat

Tomcat 10

Provides Java HTTP web server environment.

Optional components

Application or component

Version and additional details

Purpose

Microsoft Active Directory (LDAP)

2012, 2012 R2, 2016

Notifications. Active Directory service connector.

BMC TrueSight Operations Management

10.x or later

Monitoring service health.

Microsoft Exchange Server

Exchange Online / Office 365

2013, 2016

Reserving conference rooms.

Live Chat  (formerly BMC Helix Virtual Agent)

9.1.02

Live chat between self-service user and an IT agent.


The following optional components are applicable for BMC Helix Digital Workplace Catalog:

Application or component

Version and additional details

Purpose

BMC TrueSight Operations Management

10.x or later

Monitoring service health.

Microsoft Exchange Server

Exchange Online / Office 365

2013, 2016

Reserving conference rooms.

 

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