This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Supported languages and locales

English (US) is the default language of the BMC Helix Digital Workplace application. As a BMC Helix Digital Workplace administrator, you can choose to display content in a different language. For instructions, see Setting-a-language-for-your-end-users.

Supported left-to-right languages

The following left-to-right languages are supported in BMC Helix Digital Workplace:

Language

Enabled for BMC Helix Digital Workplace end-user console by default

Catalan (CA)

✅️

Czech (CZ)

✅️

Chinese, Simplified (ZH-CN)

✅️

Chinese, Traditional (ZH-TW)

✅️

Danish (DA)

✅️

Dutch (NL)

✅️

English, Canada (en-CA)

❌️

English, United Kingdom (en-GB)

❌️

English, United States (US)

✅️

Finnish (FI)

✅️

French (FR)

✅️

French, Canada (fr-CA)

❌️

German (DE)

✅️

Greek (EL)

✅️

Italian (IT)

✅️

Japanese (JA)

✅️

Korean (KO)

✅️

Norwegian (NO)

✅️

Polish (PL)

✅️

Portuguese, Brazil (pt-BR)

✅️

Portuguese, Portugal (pt-PT)

❌️

Romanian (RO)

✅️

Russian (RU)

✅️

Spanish (ES)

✅️

Swedish (SV)

✅️

Thai (TH)

✅️

Turkish (TR)

✅️

Ukrainian (uk-UA)

❌️

Welsh (CY)

✅️

Important

Certain supported languages are not enabled by default in the end-user console, providing you with the flexibility to enable them at your convenience. For example, as an administrator, you can decide to activate a disabled language after a catalog administrator has localized all catalog items for it. For more information about enabling and disabling languages that are available for your end users, see Setting-a-language-for-your-end-users.


Supported right-to-left languages

The following right-to-left languages are supported in BMC Helix Digital Workplace:

Language

Enabled for BMC Helix Digital Workplace end-user console by default

Arabic (AR)

✅️

Hebrew (HE)

✅️

Important

If you select a right-to-left (RTL) language in your browser settings, the BMC Helix Digital Workplace application is automatically localized, and the layout of the application is switched to the RTL mode.

The same left-to-right and right-to-left languages are supported for localizing catalog items in BMC Helix Digital Workplace Catalog. For more information, see Localizing-catalog-items.

Consoles and localization

The following table indicates consoles that are localized in BMC Helix Digital Workplace:

Login page and localization

If the BMC Helix Single Sign-On authentication is enabled for BMC Helix Digital Workplace, the login page is displayed in the languages that BMC Helix Single Sign-On supports. For more information, see Supported languages and locales in the official BMC Helix Single Sign-On documentation. If the BMC Helix Single Sign-On authentication is disabled for BMC Helix Digital Workplace, the BMC Helix Digital Workplace login page is displayed. This login page is localized and aligns with the web browser's locale settings. It can be displayed in any supported language, irrespective of the enabled and disabled languages in the BMC Helix Digital Workplace end-user console.

 

(Version 23.3.03 and later) BMC HelixGPT and localization

This capability is available with the BMC Helix Service Management Advanced license.

The BMC HelixGPT chat interface and system messages adopt the language settings of the BMC Helix Digital Workplace end-user console. For example, if the end-user console is in German, the chat interface and system messages are displayed in German. BMC HelixGPT matches the language of the end-user console by adhering to the language settings defined by the BMC Helix Digital Workplace administrators. Administrators define the language settings by enabling or disabling specific languages, setting a default application language, and allowing end users to override language settings. To learn more about these settings, see Setting-a-language-for-your-end-users. If necessary, the HelixGPT Administrator can modify the default localized message responses. For more information, see Localizing system message responses in BMC HelixGPT.

When conversing with BMC HelixGPT, users can ask questions and receive responses in their preferred language. By using the locale context variable, BMC HelixGPT prompts identify a user's locale in BMC Helix Digital Workplace based on the language settings defined for the end-user console. Then, BMC HelixGPT prompts direct the large language model to respond in that locale.

Scenario when the application language is based on the web browser locale

By default, the end-user console language is based on the web browser locale. The BMC Helix Digital Workplace administrator hasn't configured any additional language settings, so the end-user console follows the web browser locale.

If Britney, an end user, sets German as the browser locale, the end-user console is displayed in German. When Britney uses BMC HelixGPT in BMC Helix Digital Workplace, BMC HelixGPT recognizes her language preference as German. When Britney asks a question, she receives a response in German.

If Britney changes her browser's locale to Danish, BMC HelixGPT will recognize her new locale as Danish, and the conversation language will change accordingly.

Scenario when users are allowed to set the preferred application language

The BMC Helix Digital Workplace administrator has enabled users to set their preferred application language.  

Britney's browser is set to English, but she selects French as her preferred language for the end-user console. When she uses BMC HelixGPT in BMC Helix Digital Workplace, BMC HelixGPT recognizes Britney's language preference as French. As a result, when she asks a question, she receives a response in French.

If Britney changes her preferred application language to German, BMC HelixGPT will recognize her new locale as German, and the conversation language will change accordingly.

Out-of-the-box BMC HelixGPT prompts include the locale variable and the instructions to reply in the user's locale by default. Learn how you, as a user with the HelixGPT Administrator role, can configure custom prompts to dynamically translate the response to the preferred locale in Creating skills and prompts for your BMC Helix applications. For example, you can create prompts with instructions to reply in a language the question was asked in, instead of the user's locale. 

Important

The content generated by BMC HelixGPT may vary, depending on the specific instructions given in the prompts. To achieve consistent BMC HelixGPT output, you might need to update your custom prompts. For more instructions about creating custom prompts, see Creating skills and prompts for your BMC Helix applications.

Even when BMC HelixGPT is instructed to respond in a specific language, users can still ask questions and get answers in a different language. Users can specifically tell BMC HelixGPT in their questions which language they want the response in. These instructions within the questions must be more specific and detailed than the predetermined prompts, so they will take priority over the prompt text.

 

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