This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Integrating with other applications by using BMC Helix iPaaS

BMC Helix iPaaS is a single point integration technology that simplifies integration between BMC products and third-party applications. Enterprises can leverage the broad range of available out-of-the-box connectors to streamline and reduce time and effort to integrate across SaaS, and cloud applications resulting in faster time-to-value and efficiency for integration projects. 

As an administrator, you can use the prebuilt templates to integrate BMC Helix Digital Workplace with Jira, Azure DevOps, Coupa, or Microsoft Exchange.  

To learn more about BMC Helix iPaaS, see Product overview.



Required licenses

DWP Advanced icon.pngBMC Helix Digital Workplace Advanced and BMC Helix iPaaS service (Jitterbit Harmony subscription)

Related topic

Integrating-BMC-Helix-Digital-Workplace-Catalog-with-BMC-Helix-Integration-Service

The following table describes the integration templates for BMC Helix Digital Workplace:

Template name

Integration description

Integration technology

Reference

Create Jira Issue from BMC Helix DWP Request

  • Create a Jira issue from a service request.
  • Synchronize attachments and comments.

BMC Helix iPaaS, powered by Jitterbit 

DWP Catalog Questionnaire Lookup 

  • Use external databases for using lookup values.
  • Filter the lookup values by using filter criteria in a questionnaire.

BMC Helix iPaaS, powered by Jitterbit 

Create Azure DevOps Work Item from BMC Helix DWP Request

  • Create a Azure DevOps work item from a service request.
  • Synchronize activity notes, attachments, and statuses.

BMC Helix iPaaS, powered by Jitterbit 

Create Coupa Requisitions from BMC Helix DWP Request 

  • Create a Coupa requisition from a service request.

BMC Helix iPaaS, powered by Jitterbit 

Create Microsoft Exchange Group from BMC Helix DWP Request Update

  • Create a new Microsoft Exchange mail list from a service request.
  • Add or remove users from an existing Microsoft Exchange mail list from a service request. 

BMC Helix iPaaS, powered by Jitterbit 

Create Jira issues from BMC Helix Digital Workplace requests by using MuleSoft Anypoint Platform

  • Create a Jira issue from a BMC Helix Digital Workplace service request.
  • Synchronize comments and attachments added to the service request with the Jira issue.
  • Updates the status of the service request to Closed when the Jira ticket status is updated to Resolved.

BMC Helix iPaaS, powered by MuleSoft


 

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