This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.To view an earlier version, select the version from the Product version menu.

Broadcasts

Broadcasts enable users to quickly see the status of important services. With this functionality, employees see whether a problem is local or system-wide, which reduces the number of support calls and additional steps for the end user. As an administrator, you can use broadcasts to notify users about events, updates, important or critical information, as well as to share warning messages. Depending on how a user's notification settings are configured, the user can receive the broadcast by a notification in the application or by a push notification to the user's mobile device. 

By using the broadcasts feature, you can:

  • Manage multiple broadcasts
  • Create broadcasts of different types (information, success, warning, critical)
  • Track the broadcast's status
  • Add more information for end users through the Learn more link
  • Schedule broadcasts to become live at a certain time
  • Duplicate broadcasts

Related topics

Setting-up-end-user-preferences

Managing-broadcasts-and-notifications-for-end-users

Enabling-self-service-in-an-organization
Broadcasting messages

The following illustration shows an example broadcast:

Informative broadcast.png


Examples of using broadcasts of different types

Information broadcast

Allen, an administrator, wants to notify users in the Apex Global office in Plano, Texas, of upcoming fire sprinkler system maintenance. Allen writes the corresponding message to the target Plano office location. Users who have mapped their home location to the Plano office in the settings receive the blue broadcast message in the feed and an in-app notification with a blue megaphone icon.

Informative broadcast1.png


Success broadcast.png

Success broadcast

Allen, an administrator, wants to congratulate colleagues for a successful release and notify them about the upcoming Family Day. Users receive the green broadcast message in their feed and an in-app notification with a green megaphone icon.


Warning broadcast

Allen, an administrator, wants to warn the employees of Apex Global about the upcoming scheduled downtime of the system. Users receive the yellow broadcast message in their feed and an in-app notification with a yellow megaphone icon. When the planned maintenance is finished, Allen can remove the message, and the employees do not see these messages.

Warning broadcast.png


Critical broadcast.png

Critical broadcast

Allen, an administrator, wants to inform the employees of Apex Global that they need to reset their passwords. He creates a critical broadcast message. Users receive the red broadcast message in their feed and an in-app notification with a red megaphone icon.



How BMC Helix ITSM and BMC Helix ITSM: Smart IT broadcast data corresponds to BMC Helix Digital Workplace data

Broadcasts created and sent through BMC Helix ITSM and BMC Helix ITSM: Smart IT are visible in BMC Helix Digital Workplace, and can be managed on the Broadcast page. The administrator can see details of such broadcasts and remove them, but duplication is not supported. BMC Helix ITSM and BMC Helix ITSM: Smart IT broadcasts are shown in BMC Helix Digital Workplace immediately, irrespective of the scheduling. Attachments in BMC Helix ITSM and BMC Helix ITSM: Smart IT broadcasts are not retained in BMC Helix Digital Workplace. If the broadcast is created in BMC Helix ITSM, all users of a company or users of all companies can see it. 

The following table shows how broadcast data from BMC Helix ITSM and BMC Helix ITSM: Smart IT is displayed in BMC Helix Digital Workplace:

Data in BMC Helix ITSM

Data in BMC Helix ITSM: Smart IT

Corresponding data in BMC Helix Digital Workplace

Subject

  • Maximum 255 characters
  • Non-Latin text supported

Subject

  • Maximum 100 characters
  • Non-Latin text supported

Title

  • Maximum 256 characters
  • Non-Latin text supported

Broadcast Message

  • Maximum 255 characters
  • Non-Latin text supported

Broadcast Message

  • Maximum 255 characters
  • Non-Latin text supported

Learn more

  • Maximum 1000 characters
  • Non-Latin text supported

Priority

  • High
  • Medium
  • Low


Priority

  • High
  • Medium
  • Low



Broadcast type

(Version 22.1.05 and later) The priorities set for BMC Helix ITSM and BMC Helix ITSM: Smart IT broadcasts correspond to the following broadcast types in BMC Helix Digital Workplace:

  • High — Critical
  • Medium — Warning
  • Low — Information

Important:

  • Broadcasts migrated from versions earlier than 22.1.05 are all of the Information type.
  • The Success type is available only for broadcasts created in BMC Helix Digital Workplace.

Broadcast End Date

Broadcast End

Expiration Date

Status before the end date

Active

Status before the end date

Active

Status before the end date

Active

Status after the end date

Inactive

Status after the end date

Inactive

Status after the end date

Inactive

Region

Not supported

Not supported

Site Group

Not supported

Not supported

Site

Not supported

Not supported

Organization

Not supported

Not supported

Department

Not supported

Not supported

To determine the source of broadcasts, check the Sent to field. For broadcasts that were created in BMC Helix Digital Workplace, the Sent to field always includes a value. For broadcasts that were created in BMC Helix ITSM or BMC Helix ITSM: Smart IT, the Sent to field is always blank and the title always includes [ITSM]:

ITSM and DWP broadcasts.png


Where to go from here

Action

Reference

You want to send broadcasts to groups, services, and locations.

You want to send broadcasts to individual users and emails.

 

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